General Description:

As a Service Manager, you will direct an efficient and profitable service department through productive staffing, ensuring internal and external customer satisfaction, process optimization and achievement of objectives. Responsibilities will include but not be limited to: Execute the required standard work to achieve the Service department's budget initiatives for revenue generation and expense control Provide outstanding customer service Have clear and concise communication with Service Foremen, Technicians, Advisors, customers, other departments, other locations, OEM's, etc. Listen to and resolve customer complaints regarding services, products or personnel with concern for the customer Lead daily huddle and ensure a positive work environment Review daily/weekly/monthly reports and review repair orders for invoicing Partner with Service Director in development of service programs, campaigns, clinics and other events to drive business into the shop Local travel to customer sites to establish and maintain meaningful, long-lasting relationships as a trusted advisor Champion employee development by performing performance reviews. Review performance indicators, identify gaps that need attention, define a plan, work together to achieve joint goals Develop and maintain a thorough knowledge of products and services provided Comply with and enforce OSHA regulations and safety requirements pertaining to the shop Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, standing, bending, and squatting

Basic Requirements:

Advanced knowledge of heavy-duty truck repair Prior experience as a Service Foreman/Service Manager Valid driver's license and ability to obtain a CDL Must be at least 18 years of age Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

Experience at an OEM dealership High School Diploma or GED Associate or Bachelor degree in related field

Candidate Criteria:

Strong oral and written communication ability. Commitment to follow all safety procedures and work in a safe manner. Must be able to work in a results-oriented, fast-paced environment as part of a team. Must be a self-starter and willing to take the initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.

Pay:

$60,179.68 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Retirement plan Vision insurance

Work Location:

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