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Senior Meter Technician
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Town of Concord
Concord, MA (In Person)
Full-Time
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Job Description
Jobs › Concord, MA › Senior Meter Technician Town of Concord Senior Meter Technician Concord, MA Apply
ESSENTIAL JOB FUNCTIONS
External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.- Install, remove, test, repair, and calibrate single-phase and three-phase AMI, AMR and manual meters, including wiring into current and potential transformers.
- Removes old or malfunctioning electric meters.
- Perform meter programming, troubleshooting, and inspections for tampering or malfunction.
- Participate in meter data management programs; enter meter type, size, identification numbers, and related information into computer systems.
- Operate AMI systems (e.g., Eaton Yukon) for monitoring signals, outages, and generating reports.
- Disconnect/reconnect meters for non-payment; deliver shutoff notices.
- Assist with customer inquiries, high-bill investigations, and complaints; maintain positive customer relations.
- Monitor and verify communication signals between metering infrastructure, network gateways, and system software.
- Investigate service interruptions, communication failures, or meter data anomalies using advanced metering system tools.
- Identify and coordinate meter replacements or upgrades based on system data, performance indicators, or lifecycle schedules.
- Perform meter resets, reconfigurations, and basic programming using approved tools and equipment.
- Maintain and update meter, network, and customer service information within advanced metering and data management systems.
- Maintain accurate records in meter data management systems, update billing and route information.
- Maintain adequate inventory of metering equipment and related supplies; inform supervisor when reordering is necessary.
- Maintain vehicle and equipment in a clean and presentable condition.
- Assist in power quality checks, voltage/current testing, and emergency response.
- Comply with safety standards and participate in safety programs.
- Utilize workflow management tools such as NISC.
- Performs special projects and related responsibilities as initiated and requested.
- Performs other related duties as required, directed or as the situation dictates.
- Regular attendance and punctuality at the workplace is required.
EDUCATION & EXPERIENCE
- High school education or equivalent; completion of specialized courses in metering; and four or more years of related meter reading/installation/repair experience; or any equivalent combination of education and experience.
- Possession of a valid motor vehicle operator\'s license required.
- Ability to pass the Town\'s basic meter school.
KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of electrical systems, metering principles, and safety regulations.
- Strong computer proficiency for AMI systems and reporting.
- Strong communication and problem-solving skills.
- Mechanical ability to disassemble, repair, and calibrate electric meters. Ability to recognize meter defects, abnormal registrations, and incorrect readings.
- Ability to follow oral and written instructions, proper methods, procedures, and safety precautions.
- Ability to work independently with attention to detail.