Integrity
Initiative
Empathy
Optimism
Innovation Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email
please monitor your junk/spam email for communication as it will come from a system generated source.

This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned. Performs a variety of technical, administrative, and clerical support tasks for the department including counter customer services, answering phones inquiries, responds to emails, providing clear and accurate information regarding permit processes and requirements. Accepts and reviews EZ applications for completion, collects fees, route to appropriate staff, performs data entry, and ensures all required plans, and reports are complete before acceptance. Calculates and collects all applicable fees. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service. Assists with directing the work of the Development Counter team with Lean Techniques by organizing, prioritizing, sorting out and assigning work.; preparing Daily Audit Report and utilizing both reports as a tool to ensure that there is flow and constant visibility of all projects; and resolving permit and inspection problems to ensure smooth operations and high-quality customer service. Perform other duties as assigned in support of department operations and customer service.

Formal Education/Knowledge:

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Experience:

No experience required.

Certifications and Other Requirements:

None.

Reading:

Work requires the ability to read building code manuals, permit applications, inspection results, and office procedures, as well as construction plans & documents.

Math:

Work requires the ability to perform basic math calculations, building permit fees, and insure receipts balance for finance.

Writing:

Work requires the ability to write office procedures, addresses, receipts, and building permit fees.

Managerial:

Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure.

Policy/Decision Making:

Significant

The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results.

There is some opportunity for discretion when making selections among a few, easily identifiable choices. Work involving discretion is typically reviewed before finalized.

Technical Skills:

Limited Application

Work requires the use of standard technical skills appropriate to the work environment of the organization.

Limited analysis and independent thinking is utilized.

Interpersonal/Human Relations Skills:

Moderate

Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations.

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