A Repair or Service Technician services and repairs a wide variety of equipment. Workers may specialize in equipment such as electrical systems, heating systems or industrial machinery, just to name a few, across various industries. May work in a dedicated repair shop or at a customer location. Individual responsibilities depend on the type of equipment and industry the worker specializes in.
Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that "dream" and "achieve" are not mutually exclusive. That philosophy has served us well in becoming FORTUNE Magazine's #1 Workplace for Millennials and one of Glassdoor's Best Places to Work. 90% of our executives begin their careers in entry-level positions because we recruit, train, and retain talented individuals with a drive to succeed. Power is more than a home remodeling company. Power is a dream realization, technology-innovation, community-advocacy, expectation-shattering, happiness-maximizing company dedicated to improvement, both for our customers, and ourselves.
Position Summary:
The Service Technician services both the overall business of the company and the needs of customers by diagnosing installation issues, assessing viable solutions for said issues and accurately drafting a fixed timeline to resolve, replace or repair. Candidates must have significant experience in the home remodeling industry, specific to replacement windows & doors, vinyl siding, asphalt shingle roofing and gutters. This position works almost primarily in the field with minimal supervision or contact with a manager.
Essential Duties and Responsibilities:
Confirm all scheduled services at least 1-2 days in advance to ensure readiness. Equipment and/or material preparation prior to scheduled appointments. Review customer details, service requirements, and any special instructions beforehand. Perform each service efficiently and effectively, adhering to company standards and safety protocols. Complete assigned services within the designated timeframes, maintaining quality and workmanship. Consistently seek ways to improve service delivery, customer satisfaction & provide feedback. Ensure timely communication for issues that require further resolution or investigation.
Core Competencies:
Must have the ability to prioritize and manage time. Must be organized, self- motivated, and detail-oriented. Must have great customer service skills. Must be comfortable with negotiating and independently having the authority to make decisions to resolve customer concerns in real time. General knowledge of residential construction and hands on experience.
Education and Experience:
High School Diploma and 2-4 years of related work experience is required.
Required Licenses and Certifications:
OSHA 10, RRP
Lead Renovator Certification (Will receive upon employment if not currently certified) Salary & Benefits Hourly Pay Use of company vehicle Technology package (IPad/IPhone EZ Pass Gas Card Full medical, dental, life, and disability insurance plans that can be tailored to you and your family's specific needs Subsidized child care and fertility benefits Paid parental leave Free health screenings & rewards for participation in wellness programs A comprehensive 401(k) retirement savings program, matched by Power Ample paid vacation and holidays An employee-relief fund Year-round events and activities, including an all expenses-paid music festival in Cancun, Mexico for you and a significant other Year-round volunteer opportunities Personal development - We provide books, courses and opportunity to attend leadership conferences Artfully designed office spaces & relocation opportunities Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to recruiting@powerhrg.com
