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Service Technician
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Associated Packaging, Inc.
Santa Fe Springs, CA (In Person)
Full-Time
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Job Description
Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more! The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.
Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concernManage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessaryCoordinate with VP of Sales and Sales Representatives to provide excellent customer supportDiagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutionsDismantle machines and equipment to gain access to and resolve issuesDiagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipmentProduce timely and detailed service reportsMonitor work procedures, work schedules, and expedite workflowCreate and submit a completed expense report each monthAssist with office / warehouse needs as time permits Education and/or
High school diploma or its equivalent is required.
Customer Service•We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.
Our People•At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.
Key Duties & Responsibilities:
Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customersContinual training of equipment and resources necessary to perform the functions of the departmentAttend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concernManage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessaryCoordinate with VP of Sales and Sales Representatives to provide excellent customer supportDiagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutionsDismantle machines and equipment to gain access to and resolve issuesDiagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipmentProduce timely and detailed service reportsMonitor work procedures, work schedules, and expedite workflowCreate and submit a completed expense report each monthAssist with office / warehouse needs as time permits Education and/or
Experience:
A minimum 3-5 years of experience in machinery and conveyor equipment experience is required.High school diploma or its equivalent is required.
Competencies:
Exceptional customer service and must be people-oriented with the ability to build business relationshipsProficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tabletsLocal travel and overtime requiredMinimal overnight travel requiredDependable transportation required, valid drivers license, and proof of insuranceFamiliarity with scheduling and expediting the turnaround time on service callsAnalytical, problem solving, business analysis, and project management skills Why work at Associated Packaging, Inc.?Longevity•Associated Packaging, Inc. has been providing packaging solutions for companies since 1977. Stability•Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.Customer Service•We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.
Our People•At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.