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Services Technician

Job

ServicePoint

South San Francisco, CA (In Person)

$71,760 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/25/2026

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Job Description

Services Technician ServicePoint South San Francisco, CA Job Details Full-time | Contract $34 - $35 an hour 17 hours ago Qualifications Desktop computer repair Google Workspace Teamwork Slack Microsoft Office Desktop (troubleshooting support) Customer support ticket management SharePoint Ticketing system technical support Full Job Description ServicePoint has a customer seeking a Services Technician for a 6-month+ 100% onsite position located in South San Francisco, CA. The hours would be standard hours of 8AM-5PM Monday-Friday.
The responsibilities are as follows:
Manage daily IT support ticket queue and respond to end-user issues in a timely, customer-focused manner Provide onboarding and offboarding support for employees Deliver desktop support in a Mac-first environment Administer and support macOS devices using MDM tools Troubleshoot and support mixed environments including: macOS (primary) Google Workspace (primary collaboration platform) Windows / Active Directory (secondary environment) Microsoft 365 (Office, SharePoint, Azure, VDI - limited footprint) Deliver high-touch, white-glove IT support with strong communication and service standards Support a highly visible ticketing environment where IT interactions are transparent across the organization Tools & Technologies ITSM /
Ticketing:
Jira (Slack-based IT support channel auto-generates tickets) Security /
Endpoint Tools:
CrowdStrike and related enterprise security tooling
Collaboration Platforms:
o Google Workspace (primary) o Microsoft 365 (limited use) AI Tools in Use (enterprise-enabled): o Claude o ChatGPT o Gemini Required Qualifications 3-5 years of experience in desktop support or IT support roles Strong background in end-user support and ticketing systems Experience supporting Mac environments strongly preferred Prior experience in biotech, life sciences, or regulated environments (strongly preferred / ideal) Excellent communication and customer service skills Ability to operate in a high-visibility, high-accountability support structure
Pay:
$34.00 - $35.00 per hour
Work Location:
In person