JOB TITLE

Service Technician

DEPARTMENT

: Service

REPORTS TO

Service Manager or General Manager

POSITION PURPOSE

The Service Technician is responsible for carrying out service operations for the marina. The Service Technician's primary responsibility is the customer, and the maintenance and service of their vessel. The Service Technician projects a professional company image through all types of interaction. As this is a fast-paced environment, must be able to work under pressure.

DUTIES AND RESPONSIBILITIES

Troubleshoot, diagnose, and repair all mechanical and electrical problems on respective boat, motors, and trailers. Assist customers by answering specific technical questions to help the customer understand the operation of the unit and the work to be done or work already completed. Maintains awareness of safety issues and reports them immediately to supervisor All other duties as assigned by management Education and experience: Marine Service Technician Diploma or certification required Knowledge or related experience in the marine service industry Excellent customer service skills - known as someone who goes above and beyond

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Must be able to independently lift, carry, push, and pull up to fifty (50) pounds Must be able to swim or be willing to wear a personal flotation device in instances of emergency Must be able to walk outside in a variety of weather conditions (rain, wind, heat) Must have flexible schedule to include working weekends and holidays during busy season.

STATEMENT OF PURPOSE

This document provides descriptive information about the above Suntex Marinas position. Work performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice. Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. 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