Services Technician Sr-W2

at Insight North America, Inc in

Hanover Park, Illinois, United States Job Description Services Technician Sr Location:

You will have an onsite work opportunity in our Hanover Park, IL office

Salary:

$24/hr Insight at a Glance 14,000+ engaged teammates globally #20on Fortune's World'sBest Workplaces list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As aFortune 500 Solutions Integratorwith deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service both internal Insight teammates, as well as clients on site.

In this role, you will get to: Hardware Perform necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum. Install and test system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions. Complete all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures. Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem. Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc. Understand current depot programs such as Hot Swap and AR3D; participate as needed. Other duties as assigned. Video, Voice and Data Cabling Systems Provide telephone support for a geographically dispersed user community using a combination of desktop remote control products. Resolve software configuration problems and diagnose hardware problems at the workstation level. Identifying, pulling, terminating and labeling Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable Installing support structures and pathways (J-hooks, support rings, cable slings and cable tray / ladder rack, conduit and raceway). Termination of work station outlets, patch panels, 110 and 66 blocks. Fiber terminations. Termination with multi-pair / strand cable (Copper and fiber). Reading blue prints, identifying cable paths and some assistance with site surveys, and bidding. Other duties as assigned. Networking Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc. Installs, tests, and supports Network Operating Systems (NOS) and their applications. Performs server hardware support, troubleshooting, and performance tuning. Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc. Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc. Other duties as assigned. What you'll need to join Insight Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. LANs, WANs, Personal Computers, messaging and server software applications experience required. Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed. Ability to automate tasks using basic scripting techniques required. Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required. Must be able to work with both ends of basic level testing as well as high level testing and documentation. High level of technical proficiency in microcomputer product areas a must. Familiarity with large account environments and protocol... For full info follow application link. Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law To view full details and how to apply, please login or create a Job Seeker account