Warranty Service Technician

Warranty Service Technician Harlan Global Manufacturing

LLC - 2.7

Kansas City, KS Job Details $25 - $30 an hour 1 day ago Qualifications Computer operation Schematics Computer literacy Equipment malfunction troubleshooting High school diploma or GED Driver's License Technical Proficiency Mechanical troubleshooting

Full Job Description Description:

Job Title:

Warranty Service Technician Company:

Harlan Global Manufacturing Start Date:

July 2026

Location:

27 Stanley Road, Kansas City, Kansas 66115

Department:

Production / Assembly / Warranty Position Summary Harlan Global Manufacturing is seeking a skilled and versatile Warranty Service Technician to support our growing operations. This role is responsible for diagnosing and resolving warranty-related issues both remotely and at customer sites, supporting customers, and contributing to production and assembly as needed. The ideal candidate will have a strong mechanical background, excellent problem-solving skills, and the ability to communicate effectively with both customers and internal teams. Key Responsibilities Warranty Support & Customer Service Serve as direct contact for customer warranty inquiries via phone and email Diagnose mechanical and product issues remotely and determine appropriate solutions Coordinate warranty claims, repairs, and replacements in a timely manner Ensure high levels of customer satisfaction through professional and responsive communication Field Service & Travel Travel to customer sites to troubleshoot, diagnose, and repair warranty-related issues Perform on-site inspections, repairs, and adjustments to equipment Document service visits, findings, and corrective actions Represent Harlan Global Manufacturing professionally while on-site with customers Travel as required based on business needs No more than 30% travel Warranty Documentation & Administration Complete and maintain accurate warranty paperwork and service records Track warranty claims, root causes, and resolutions for reporting and continuous improvement Collaborate with engineering and production teams to identify recurring issues Additional work listed below as needed for down time on Warranty service: Technical & Mechanical Work Troubleshoot, repair, and rebuild company products and components Perform hands-on mechanical work including disassembly, inspection, repair, and reassembly Assist in product testing and validation as needed Production & Assembly Support Work on the production and assembly line during peak demand or as needed Ensure adherence to quality standards and safety procedures Support cross-functional teams to meet production goals Process Improvement & Documentation Develop and update work instructions for assembly, repair, and service procedures Recommend improvements to product design, manufacturability, and serviceability Assist in training team members on repair techniques and best practices Why Join Harlan Global Manufacturing? Opportunity to work in a hands-on, impactful role with field exposure Cross-functional experience across service, production, and engineering Growth potential within a dynamic manufacturing environment

Requirements:

Qualifications High school diploma or equivalent required; technical certification or associate degree preferred Strong mechanical aptitude with hands-on experience in assembly, repair, or manufacturing Experience with warranty processing, field service, or customer support preferred Ability to read and interpret technical drawings, schematics, and manuals Ability and willingness to travel to customer sites as needed Valid driver's license and ability to meet company driving requirements Proficiency with basic computer systems and documentation tools Excellent communication and interpersonal skills Skills & Competencies Mechanical troubleshooting and problem-solving Strong customer service and communication skills Attention to detail and accuracy in documentation Ability to work independently in the field and collaboratively in a team environment Adaptability in a fast-paced, hands-on environment Work Environment Combination of office, shop floor, production line, and customer site environments Travel to customer locations may be required May require lifting, standing, and use of hand and power tools Use of appropriate personal protective equipment (PPE) required