Starting at $15/hour after training + performance incentives Opportunity to earn $25+/hour with uncapped performance incentives No previous phone repair experience required — paid training provided. Looking for an entry-level opportunity where you can learn a new skill, work with technology, help customers, and earn more based on your performance? As an In-Store Device Repair Technician , you'll diagnose and repair smartphones and other devices while providing a great customer experience and recommending products and services that meet customers' needs. This is a hands-on position that combines technical repair, customer service, and sales . You don't need previous repair experience—we'll provide the training. What You'll Do As an in-store technician, you'll: Diagnose and repair smartphones and other devices Replace screens, batteries, back glass, and other common components Perform device testing and basic diagnostics Accurately document device condition, issues, and repairs Help customers understand their repair and service options Provide customers with updates throughout the repair process Recommend accessories, protection options, and additional products and services based on customer needs Work efficiently to complete repairs accurately and on time Work alongside your store team to manage the repair queue Maintain tools, parts, work areas, and inventory Help keep the store clean, organized, and ready for customers Assist with other store responsibilities as needed No Repair Experience? No Problem. This is an entry-level technician position , and previous phone repair experience is not required. We provide paid training to teach you how to diagnose and repair common smartphone issues, properly use repair tools and equipment, test devices, and understand the technology you'll work with every day. You do not need previous phone repair, electronics, engineering, or advanced technical experience to be successful in this role. We're more interested in finding someone who: Provides excellent customer service Is dependable, punctual, and responsible Enjoys working with their hands Is comfortable learning new technology Pays attention to detail Can work independently while also being part of a team Can stay organized in a fast-paced environment Takes pride in completing quality work Is comfortable talking with customers Is comfortable recommending and selling products and services Is motivated by individual and team performance goals We'll teach you the repair skills. You bring the customer service, reliability, work ethic, and willingness to learn. Customer Service & Sales Being a great technician is only part of this position. You'll also interact directly with customers and help identify solutions that meet their needs. You'll be expected to: Communicate clearly and professionally with customers Explain repair options and recommendations Identify additional customer needs Recommend appropriate accessories, protection options, and services Look for opportunities to add value to the customer's experience Contribute to individual and store sales goals Help create an experience that keeps customers coming back You don't need to be a high-pressure salesperson. We're looking for someone who can listen to customers, understand their needs, make appropriate recommendations, and confidently ask for the sale. Compensation & Growth Starting at $15/hour after training Performance incentives after training Opportunity to earn $25+/hour with uncapped performance incentives Paid training Opportunities to develop repair, customer service, sales, and technical skills Opportunities to take on additional responsibilities as your skills and performance grow Total earning potential depends on individual performance and business results and is not guaranteed. What Makes This Role Different This isn't a typical retail position where you simply stand behind a counter. It also isn't an advanced engineering or electronics position. It's a hands-on, customer-facing technical role where you'll learn valuable smartphone and device repair skills while working directly with customers and your store team. Your day may include diagnosing devices, completing repairs, helping customers understand their options, recommending products and services, managing parts and inventory, and working with your team to keep repairs moving efficiently. If you like technology, enjoy working with your hands, like helping people, and want a position where your performance can directly impact your earning potential, this could be a great fit. Requirements High school diploma or equivalent No previous phone repair experience required Strong customer service and communication skills Comfortable learning smartphone and device repair Comfortable using tools and working with small components Ability to follow detailed repair procedures Strong attention to detail Dependable and punctual Comfortable working independently and as part of a team Ability to stay organized and manage multiple priorities Comfortable recommending and selling products and services to customers Willingness to assist with other store responsibilities as needed Before You Apply We want you to know exactly what to expect:

Compensation:

Starting at $15/hour after training plus performance incentives, with the opportunity to earn $25+/hour through uncapped performance incentives.

Experience:

Entry level — no previous phone repair experience required.

Training:

Paid training provided.

Primary Role:

Diagnose, repair, and test smartphones and other devices.

Customer Service:

You'll interact directly with customers and help explain repair and service options.

Sales:

You'll be expected to identify customer needs, recommend appropriate products and services, and contribute to individual and store performance goals.

Work Environment:

This is an in-store position. You'll work alongside technicians, customer service associates, and management to keep repairs and store operations running smoothly. If you're dependable, comfortable with customers, interested in technology, and willing to learn a hands-on skill, we'd love to hear from you.

Pay:

From $15.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): 1. This position starts at $15/hour after training plus performance incentives, with the opportunity to earn $25+/hour through uncapped performance incentives based on results. Does this compensation structure align with your expectations? 2. This is an in-store, hands-on position that involves diagnosing devices, completing repairs, interacting with customers, and working with small components and repair tools. Are you comfortable with this type of work? 3. No previous phone repair experience is required, and paid training is provided. Are you comfortable learning smartphone and device repair through our training program? 4. Customer service and sales are part of the technician role. You'll be expected to explain repair options and recommend accessories, protection options, and additional products or services based on customer needs. Are you comfortable with both the technical and sales responsibilities of this position?

Work Location:

In person