LVMH Watch Estimator TAG Heuer - 3.7 Springfield, MA Job Details Full-time 19 hours ago Benefits Paid holidays Health insurance 401(k) Paid time off Employee assistance program Qualifications Customer communication High school diploma or GED Full Job Description Position The Repair Estimator is responsible for providing accurate and timely repair estimates for customer watches while ensuring adherence to LVMH Watch & Jewelry's s quality standards. This role demands a high degree of precision, efficiency, and a commitment to exceeding customer expectations. The specialist will diagnose watch issues, identify necessary repairs and parts using our internal software, and maintain clear communication with customer care to ensure customer satisfaction. The specialist plays a crucial role in upholding brand integrity by identifying counterfeit products and validating warranty information. Job responsibilities

MAIN RESPONSIBILITIES

Expert Diagnosis & Estimation:

Thoroughly examine internal components of customer watches to identify defects and assess repair needs. Utilize power consumption testing to accurately determine the required level of service. Evaluate all operating functions of watches to ensure comprehensive repair solutions. Proficiently use Proconcept (internal repair software) to identify necessary repairs, parts, and generate accurate estimates.

Customer Communication & Satisfaction:

Collaborate effectively with customer care to keep customers well-informed about the repair process, scope of work, and expected outcomes. Maintain a proactive approach to addressing customer inquiries and ensuring satisfaction throughout the repair journey.

Brand Protection & Quality Assurance:

Identify counterfeit "brand name" watches and follow established protocols for reporting and customer communication. Validate warranty information to ensure appropriate repair handling and cost allocation. Strictly adhere to quality control protocols throughout the repair process, ensuring all repairs meet LVMH standards.

Process Adherence & Efficiency:

Meet or exceed daily quotas for estimates and quality control inspections while maintaining accuracy. Prioritize workload effectively to ensure timely completion of tasks. Maintain detailed and accurate records of all evaluations and repairs. Profile

KNOWLEDGE, SKILLS & ABILITIES

Prioritization & Attention to

Detail:

Ability to effectively prioritize tasks, with strong attention to detail and follow-through.

Collaboration & Teamwork:

Demonstrated ability to work collaboratively within a team environment.

Initiative & Independence:

Self-motivated with the ability to work independently and take ownership of responsibilities.

Technical Proficiency:

Ability to type efficiently and quickly learn new computer programs (specifically Proconcept).

Communication Skills:

Excellent communication skills, demonstrated by the ability to interact in a courteous, professional, and informative manner with colleagues and customers.

EDUCATION AND EXPERIENCE

Previous experience in estimating or quality control within a production environment is highly desirable. For internal candidates, a strong working knowledge of Proconcept is strongly preferred. High school diploma or equivalent is required. Proficient typing skills are required.

Additional information Employee benefits:

At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more. Equal Employment Opportunity Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions. TAG Heuer MAISON 1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand.

His name:

Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer's vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph's design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer's ethos, our prominent partnerships and brand ambassadors express the brand's passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.