Service & Delivery Technician III

Service & Delivery Technician III About the company Albertsons Companies is at the forefront of the revolution in retail Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician III supporting Safeway retail grocery stores. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service. Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw's, and many more recognizable names. What you will be doing You will be providing IT Support to our Safeway stores in and around Columbia MD, and the surrounding area. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers. The successful individual will provide IT Technical Support to our Safeway retail grocery stores in Columbia MD and the surrounding area. In addition, the successful person will be tasked with troubleshooting and configuring various pieces of IT hardware unique to retail, as well as conducting break-fix repair on our computers, printers, POS Systems, scales, and Network Servers. In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores. Main responsibilities

• Support standard hardware platforms and systems installed throughout the stores.
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Trouble shoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this Zone Service Area.

We are searching for someone with High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred. Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience. 2+ years' retail business experience preferred. 2+ years' experience with retail store systems, technology systems and hardware preferred. 2+ years' experience with installation and configuration of desktop and peripheral technology preferred. Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations) Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding. Working knowledge of IT hardware, installation models and Windows, MS Office and related applications. Demonstrated ability to follow written/verbal instructions, defines problems, collect data, establish facts, and draw valid conclusions. Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization. Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision. Understanding of how hardware/software systems inter-relate. Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs. Must have a good, safe driving record. Must have a vehicle. Solid mechanical skills. Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity. Strong sense of urgency, business ethics, dependability and follow through.

Physical Environment:

Work may be performed in a temperature-controlled environment. Must sit, stand, or walk for extended periods of time. May spend long periods of time at desk or computer terminal. Will use keyboards, telephone, and other office equipment during the course of normal workday. Stooping, bending, twisting, and reaching may be required in completion of job duties. Workdays are fast paced; some evening and weekend work may be required. What it's like at Albertsons?

Albertsons Culture Principles Compassion :

We always treat each other with kindness and respect

Team :

We always support and recognize each other

Inclusive :

We always value everyone's perspective

Learning :

We always strive to grow and develop ourselves and others

Competitive :

We always act with integrity to win over the customer

Ownership :

We always take actions to drive our success