Summary of Position Responsible for overseeing the day-to-day operations of an arcade, including providing customer service, ensuring the proper function of games, troubleshooting minor issues, maintaining cleanliness, ensuring customer safety within the arcade environment and great customer experience.

Organizational Relationships Reports to:

Arcade Supervisor, Arcade Manager Qualifications and Skills Must be 18 years of age or older Bilingual preferred, but not required Ability to interact positively with customers, address concerns, and maintain a friendly demeanor Understanding of how arcade games operate Observing game functionality and identifying issues quickly Manage multiple tasks simultaneously in a busy arcade setting Self-starter, able to work in a busy and bustling environment Excellent communication and interpersonal skills Work flexible schedule including nights, weekends, and/or holidays as needed Education and Experience High School diploma/GED or equivalent education Previous experience in an

Arcade Duties and Responsibilities Customer Service:

Greet arcade customers, explain games rules, answer questions, and resolve minor customer concerns Address arcade guest problems and complaints immediately by consulting with the Director of Arcade Must be familiar with all aspects and areas of the arcade and nearby areas

Arcade Cleanliness:

Keep the arcade area clean and organized, including wiping down machines, collecting trash, and maintaining a tidy appearance Ensure arcade, redemption, and raceway area presentable at all times

Safety:

Enforce arcade rules and regulations, addressing inappropriate behavior, and ensuring customer safety

Team Collaboration:

Work closely with the arcade team and other hotel departments to ensure a cohesive, efficient and positive environment Performs other related duties as assigned by the arcade Supervisors, Managers and Directors. Showboat Core Values Demonstrates Showboats core values in the performance of position responsibilities: 1) Friendly Focused

• we are committed to creating a fun environment that embraces families and children of all ages. 2) Kindness Focused
• we demonstrate kindness in everything we do, seeking to uplift and support all of those around us. 3) Team Spirit
• we foster a respectful workplace where team members work together to exceed our guest's expectations. 4) Hearts the Serve
• we are driven by a passion to bring joy and happiness to the guests that we serve. 5) Take Ownership
• we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Essential Functions The ability to attend work predictably and regularly and to be punctual. The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form). The ability to work with mathematical concepts and to apply concepts to practical situations. The ability to work cooperatively with others. The ability to deal politely and professionally with customers and coworkers. The ability to perform several tasks at once. The ability to follow directions or instruction. The ability to use a computer to communicate, create, and access information. The ability to lift and move ___ pounds. The ability to sit/stand/bend/stretch, etc. The ability to use hands to finger, handle, or feel and reach with the hands and arms