Security Service Technician

Job Description Insight Global is seeking a Fire/Security Technician (Licensed) for a leading building systems and security solutions provider. This technician will support commercial customer sites by servicing, troubleshooting, and installing advanced security and fire alarm systems, including card access, CCTV, and burglar alarms. The ideal candidate is hands-on, customer-focused, and comfortable working in dynamic field environments while maintaining high safety and service standards. The role will need a candidate who is able to hit the ground running. Joining a split between senior technicians and green technicians! Day to

Day:

• Diagnose, service, and repair card access, CCTV, burglar alarm, and fire alarm systems
• Perform on-site troubleshooting using prescribed procedures and technical documentation
• Install and program security systems at customer locations
• Read and interpret blueprints, submittals, and system schematics
• Communicate clearly with customers and internal teams to ensure satisfaction
• Complete service acknowledgements and documentation via mobile devices
• Obtain customer sign-off upon completion of service calls
• Maintain truck inventory and tools for timely service response
• Participate in on-call rotation for emergency service needs
• Follow all safety guidelines and company procedures We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 2-year degree or equivalent hands-on field experience with a minimum of 4 years of experience
• Experience servicing and troubleshooting card access, CCTV, and burglar alarm systems
• Strong knowledge of test equipment (multi-meter, digital analyzer, commissioning tools)
• Ability to read and interpret blueprints, schematics, and technical manuals
• Valid driver's license with acceptable driving record
• Willingness to work flexible hours, including on-call support
• Must maintain any required state/local fire or security licenses (For Ohio)
• Knowledge of applicable NFPA standards
• Reliable personal transportation
• Fire alarm system experience
• Prior experience with electronic fire alarm systems
• Previous customer-facing field service experience
• Experience working in commercial or industrial environments