Service Technician

Service Technician

WHO WE ARE

We don't just install signs, awnings, vehicle wraps, and graphics—we help businesses and organizations

STAND OUT.

We're looking for people who share our values: OWN IT

• Take responsibility, do the right thing, and follow through.

WIN TOGETHER

• Support your teammates, communicate well, and celebrate shared success.

NAVIGATE & EXECUTE

• Adapt quickly, solve problems, and keep moving forward.

IMPROVE RELENTLESSLY

• Learn, grow, and get a little better every day.

TRANSFORM THROUGH IMPACT

• Serve others with integrity and leave every customer, project, and community better than you found it.

If you're ready to build a career where your work makes businesses stand out—and where your contributions stand out too—we'd love to meet you.

JOB SUMMARY

The Service Technician is responsible for helping deliver exceptional signage, awning, lighting, and graphic solutions by safely installing, servicing, maintaining, and repairing customer projects. This position requires a self-motivated individual who is eager to learn, capable of working independently, and committed to producing high-quality work that reflects the standards of our company. The ideal candidate is detail-oriented, dependable, flexible, and takes pride in solving problems while providing an excellent customer experience.

TECHNICAL SKILLS

Ability to safely use hand tools, power tools, ladders, lifts, and service equipment Basic mechanical aptitude and troubleshooting ability Ability to accurately measure and perform site surveys Basic computer proficiency including email, documentation, and company software systems Ability to learn sign, lighting, electrical, awning, and graphic installation techniques Experience with vinyl graphics, vehicle wraps, wall graphics, or window graphics is preferred but not required Strong attention to detail Effective communication with coworkers and customers Ability to prioritize tasks and manage time effectively Problem-solving mindset Ability to work independently with limited supervision Willingness to continuously learn new skills and installation methods Ability to lift and carry 50 pounds regularly Ability to climb ladders and work at heights exceeding 50 feet while utilizing required safety equipment Ability to work outdoors in varying weather conditions Ability to perform physically demanding tasks throughout the workday

RESPONSIBILITIES

Installation and Service:

Assist with installation, repair, and maintenance of signs, awnings, and lighting systems Construct and install awnings according to company standards Install vinyl graphics including vehicle graphics, partial and full vehicle wraps, window graphics, wall graphics, and specialty films Perform preventative maintenance and service work Troubleshoot and resolve customer issues in the field

Site Surveys and Project Preparation:

Complete detailed site surveys

• Gather accurate measurements, photographs, and project information Communicate site conditions and potential challenges to project managers Verify installation requirements prior to project execution

Documentation and Inventory:

Document work completed within the company's operating system Upload job photos and notes promptly Track tools, equipment, materials, and supplies Report damaged or missing equipment

Safety and Professionalism:

Follow all company safety procedures and policies Maintain a clean and organized work environment Operate company vehicles and equipment responsibly Represent the company professionally on every job site

Team Contribution:

Collaborate effectively with team members Support coworkers when additional assistance is needed Participate in ongoing training and skill development Perform other duties as assigned

HOW SUCCESS IS MEASURED KPI

• Installation Quality Rate
• Signs, awnings, lighting systems, vehicle graphics, wraps, and vinyl applications are installed accurately, professionally, and according to company standards with minimal rework

Goal:

95% or greater

Measurement:

Jobs completed without callbacks Jobs completed without warranty claims Minimal installation rework KPI

• Customer Satisfaction
• Customers experience professional service, clear communication, and confidence in the finished product.

Goal:

Average rating of 4.8/5 or higher

Measurement:

Customer reviews Customer feedback Positive referrals Customer compliments KPI

• Operational Excellence
• Documentation Completion-Documentation is complete, equipment is maintained, materials are accounted for, and projects remain on schedule.

Goal:

100%

Measurement:

Photos uploaded Job notes completed Site surveys submitted Material usage documented Completed before the end of the next business day KPI

• Ownership & Accountability
• Employees take responsibility for outcomes, proactively solve problems, and communicate issues before they become bigger problems.

Goal:

Monthly Ownership Score 22-25 points (5 = Exceptional, 3 = Meets Expectation, 1 = Unsatisfactory) Measurement

• Supervisor evaluates monthly based on: Takes initiative Communicates proactively Follows through on commitments Accepts responsibility Solves problems without excuses KPI
• Teamwork & Culture
• Employees contribute positively to the culture and support the success of the team.

Goal:

Quarterly OWNIT Score 22-25 points (5 = Exceptional, 3 = Meets Expectation, 1 = Unsatisfactory) Measurement

• Supervisor evaluates quarterly based on: Demonstrates OWN IT Demonstrates

WIN TOGETHER

Demonstrates

NAVIGATE & EXECUTE

Demonstrates

IMPROVE RELENTLESSLY

Demonstrates

TRANSFORM THROUGH IMPACT KPI

• Safety
• Every employee returns home safely every day.

Work is performed safely with consistent adherence to company safety procedures and industry best practices.

Goal:

100%

Measurement:

PPE compliance No preventable accidents Vehicle inspections completed Equipment maintained properly Safe job site practices

Pay:

$20.00

• $23.

00 per hour

Benefits:

Paid time off Application Question(s): Are you comfortable working at heights of 40+ feet utilizing proper safety equipment?

License/Certification:

Driver's License (Required)

Work Location:

In person