Customer Helper/Technician (Apple Mac environment)

Customer Helper/Technician (Apple Mac environment) Eugene, OR Job Details Part-time | Full-time From $17 an hour 18 hours ago Benefits Free parking Paid training Paid time off On-the-job training Qualifications Retail sales transactions Customer service iOS In-person customer service Software installation Graphic design Technical user customer support Store opening/closing procedures Social media platforms Computer hardware Merchandising display arrangement Cleaning macOS Stocking Computer skills Technical troubleshooting support Phone etiquette Cross-functional collaboration Leadership Entry level Client interaction via phone calls Full Job Description mac tonic is seeking a customer-facing employee with Mac technical aptitude to provide an outstanding service experience, with the potential to grow into a more technical and administrative role over time. The right candidate will be loved by clients, respected by crew members and feared by disorganization. We grade culture fit, aptitude and attitude above experience, but proven Mac technical skill is a meaningful accelerator. Apple users strongly preferred. This role involves working with customers 50%+ of the day in its initial scope, with the share of technical work growing as skills develop. This year-round position can scale from 15-40 hours/week, Monday-Saturday. We strongly prefer a 9:30 AM start time to cover store opening. Our greatest coverage needs are on Tuesdays and Wednesdays — applicants available those days will receive priority consideration. Full-time applicants (35+ hours) are given strong preference, as this track offers the most growth opportunity, including future management potential. Part-time applications (15-20 hours) are welcome from candidates with proven Mac technical or repair experience.

PRIMARY JOB RESPONSIBILITIES

shape the customer experience: provide customers with enthusiastic & professional front-counter, phone and written interactions, check in/out customer equipment with precision, process sales, offer basic triage-level technical assessments, call clients with repair status updates and to present estimates, clean client computers, prep the storefront for opening, maintain store appearance, restock retail displays serve the team: accurately document client needs for technicians, prepare resale Macs (testing, software install, cleaning), evaluate & test trade-in candidates and refurbishment units, proactively identify issues, assist with back-office organization, contribute positivity to a happy workplace grow your knowledge: develop technical support and terminology skills while building toward higher-tier Mac repair competence expand your role (as time and ability allows) : refurbish resale Macs end-to-end, provide billable Tier-1 customer repairs with a path to more advanced services, streamline procedures, take on administrative and operational responsibilities, assist the Owner on cross-functional projects, help grow the business, contribute your unique skills, future leadership potential

TO QUALIFY YOU MUST HAVE

strong Apple Mac user-level experience customer service experience an anxiety-free eagerness to help people capacity to understand and simply communicate technical information friendly, fun, energetic & positive attitude excellent organization, attention to detail and compliance with company procedures unwillingness to sit still when tasks can be found punctuality & reliability unwavering ethical compass willingness to offer & ask for help

ADDITIONAL BENEFICIAL SKILLS

computer repair and/or power-user skills (strongly preferred) retail experience social media, graphic design, business education/experience ability to walk, bike, bus, carpool to work (parking not provided; partial subsidy available) ABOUT mac tonic : Conveniently located on 13th & Oak in Eugene, mac tonic is the highest rated, locally-owned Macintosh service provider between Portland and San Francisco. We offer the largest selection of pre-owned Macs in the area. For the past 24 years, mac tonic has earned a reputation for humanizing the technology experience. We love our customers and they tell us that the feeling's mutual.

Job Types:

Full-time, Part-time Pay:

From $17.00 per hour

Benefits:

On-the-job training Paid time off Application Question(s): How many hours/week would you prefer to work?

Work Location:

In person