Store Associate / Device Repair Technician

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Store Associate / Device Repair Technician
Northfield, NJ, USA
18-25 per hour Hourly, Commission, Spiffs
Hourly
Full Time
Paid Time off, Paid Holidays, Training and Development, Employee Discounts Paid Training , Bonus
Store Associate / Device Repair Technician
Batteries Plus - Northfield, NJ (Store 636) Full-Time | Hourly + Bonus Opportunities
About Batteries Plus
At Batteries Plus, we power, light, and fix what keeps our customers moving. From smartphones and tablets to automotive, commercial, and specialty battery solutions, we are known for solving problems that others can't.
Our location is Apple and Samsung repair certified, and we follow professional repair standards and procedures.
We are looking for a skilled, hands-on technician who takes pride in their work and wants to build a long-term career-not just hold a job.
Position Overview
This is a hybrid role combining device repair and retail sales.
You will spend a significant portion of your time performing smartphone repairs, while also assisting customers, recommending solutions, and supporting daily store operations.
Key Responsibilities
Device Repair (Primary Focus)
Diagnose and repair smartphones (iPhone & Android)
Screen replacements
Battery replacements
Charging ports
Speakers, microphones, and other components
Perform troubleshooting and diagnostics
Follow Apple and Samsung certified repair procedures
Maintain high standards for quality and accuracy
Customer Service & Sales
Greet customers and identify their needs
Recommend the right battery, lighting, or repair solution
Clearly explain repair options, pricing, and timelines
Deliver a professional and positive customer experience
Battery & Technical Services
Test and install automotive batteries
Perform battery rebuilds (tool batteries, specialty packs)
Assist with UPS battery replacements and testing
Support other in-store technical services
Store Operations
Open and close the store (as scheduled)
Maintain a clean, organized, and safe work environment
Accurately process transactions and repair tickets
Support team performance and daily operations
Qualifications
Required
Hands-on experience repairing smartphones (iPhone & Android)
Comfortable using tools and working with small components
Strong attention to detail and problem-solving skills
Ability to multitask in a fast-paced environment
Reliable, punctual, and professional
Certification Requirement
Must be willing to complete and maintain:
Apple repair certification training
Samsung repair certification training
👉 Training will be provided, but certification is required as part of the role and must be completed within a defined timeframe.
Preferred (Not Required)
Tablet or gaming console repair experience
Micro-soldering experience
Battery rebuild or electrical experience
Retail/customer service background
Compensation & Benefits
$18 - $25 per hour (based on experience)
Performance-based bonus opportunities
Paid training and certification support
Clear path for advancement:
Lead Technician
Store Manager
Paid Working Interview (Skill-Based Hiring)
We hire based on real ability-not just resumes.
Qualified candidates will complete a paid working interview, where you will:
Perform basic repair tasks
Demonstrate tool handling and workflow
Show how you approach real customer situations
You will be paid for your time.
Work Environment
Fast-paced retail and repair setting
Hands-on technical work performed daily
Direct customer interaction
Team-oriented, performance-driven environment
Why Join Batteries Plus
Work with your hands-not behind a desk
Gain manufacturer-level certification (Apple & Samsung)
Build real technical skills with growth opportunities
Join a stable, growing business