Temporary Service Technician

Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. Overview The Temporary Service Technician plays a key role in supporting electric utility operations by providing field services related to customer accounts. Responsibilities include connecting, disconnecting, and changing electric meters; addressing overdue accounts; investigating customer service concerns; and identifying appropriate locations for meters, service connections, and area lighting. This position works directly with customers and internal teams to ensure safe, accurate, and efficient service delivery. The hourly rate for this position is $31.832. This is a bargaining unit position, and the successful candidate will be required to join IBEW Local 1600 in accordance with the collective bargaining agreement. This is a temporary role, expected to last up to nine (9) months. Responsibilities Description of Duties 1. Connects, disconnects, changes, installs and removes self-contained single and polyphase meters. 1. Contacts customers regarding overdue accounts; disconnects and reconnects service as required. 1. Records meter and customer data on required forms. 1. Investigates customer service complaints including voltage, outages, shock, and flickering lights. 1. Observes and reports hazardous service conditions. 1. Specifies meter, service, and area light locations. 1. Operates light truck or automobile. 1. Installs and removes recording voltmeters. 1. Reads meters and performs related duties as assigned. Qualifications Minimum Entry Requirements + Successfully passing the

EEI CAST

test or its replacement. + Ability to understand and apply company manuals, safety rules, and electric service standards. + Valid motor vehicle operator's license. + Ability to perform moderately strenuous outdoor labor. + Ability to communicate courteously with customers and the public. + Ability to recognize hazardous conditions and use safety equipment. Minimum Entry Requirements + Successfully passing the

EEI CAST

test or its replacement. + Ability to understand and apply company manuals, safety rules, and electric service standards. + Valid motor vehicle operator's license. + Ability to perform moderately strenuous outdoor labor. + Ability to communicate courteously with customers and the public. + Ability to recognize hazardous conditions and use safety equipment. Description of Duties 1. Connects, disconnects, changes, installs and removes self-contained single and polyphase meters. 1. Contacts customers regarding overdue accounts; disconnects and reconnects service as required. 1. Records meter and customer data on required forms. 1. Investigates customer service complaints including voltage, outages, shock, and flickering lights. 1. Observes and reports hazardous service conditions. 1. Specifies meter, service, and area light locations. 1. Operates light truck or automobile. 1. Installs and removes recording voltmeters. 1. Reads meters and performs related duties as assigned. Remote Work The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Equal Employment Opportunity Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.