Job Description
POSITION SUMMARY
The Residence Club Technician supports the daily maintenance, operational readiness, and overall functionality of the Victory Ranch Residence Club cabins and shared spaces. This role serves as a key operational support position between the Lead Technician and Lodging Attendants, assisting with preventive maintenance, owner service requests, cabin turnovers, snow removal, and property upkeep. The Residence Club Technician is responsible for identifying and resolving routine maintenance concerns, supporting cabin functionality standards, and assisting with operational logistics to ensure cabins remain owner-ready and aligned with Residence Club expectations. Strong communication, initiative, task accountability, and real-time documentation are essential to maintaining operational eficiency and service consistency. KEY RESPONSIBILITIES
Cabin Maintenance & Operational Support Perform routine maintenance and minor repairs throughout Residence Club cabins and shared spaces. Troubleshoot and address basic operational issues related to lighting, appliances, fixtures, furniture, hot tubs, and overall cabin functionality. Support preventive maintenance programs and seasonal readiness projects. Maintain functionality, clean, and organize our garages, storage spaces, carts, maintenance areas, and exterior entry points. Assist with snow removal from decks, walkways, garages, and entry areas during winter operations. Assist with basic drywall damage, painting, furniture movement, and repair-related projects as needed. Service and monitor Residence Club hot tubs twice weekly to ensure operational readiness and cleanliness. Clean, inspect, maintain, and document damage to Residence Club vehicles, golf carts and operational equipment. Turnover & Owner Support Provide backup support for Sunday/Monday turnover operations when stafing or operational needs require additional assistance, including owner storage deliveries, trash removal, linen transport, cabin readiness support, and maintaining accurate tracking of stored owner items. Coordinate delivery, return, and proper storage of owner items before and after reservations as operational needs require. Check cabin back decks prior to owner arrival to ensure cleanliness, and clean and prepare BBQ grills for upcoming arrivals. Support Lodging Attendant responsibilities during weekday operational needs and mid-week turnovers, helping ensure cabins and shared spaces remain owner-ready for arrivals. Perform Residence Club Towel & Trash Service during weekday operations, including removal of trash and dirty towels, replacement of trash liners, and replenishment of fresh towels. Respond to owner service requests in a professional and timely manner. Help ensure cabins meet Residence Club operational, functionality, and presentation standards for each arrival. Team Collaboration & Operational Support Work closely with the Lead Technician, Residence Club Manager, Coordinators, and Lodging Attendants to ensure smooth daily operations. Assist with guidance and operational support for Lodging Attendants as directed by leadership. Maintain communication with leadership regarding operational updates, unresolved issues, or supply needs. Support Maintenance Weeks through deep-clean preparation, inventory organization, functionality checks, and seasonal cabin readiness tasks. Task Management & Communication Stay on task during daily assignments while maintaining eficiency, professionalism, and attention to detail. Utilize task management systems and Microsoft Teams to document updates, track progress, communicate operational needs, and maintain accurate task statuses in real time. Identify and promptly communicate maintenance concerns, operational issues, damages, safety concerns, or unusual conditions to leadership. Maintain motivation, productivity, and task focus during slower operational periods while remaining responsive during high-volume turnover and maintenance operations. General Responsibilities Maintain polite, positive, and professional communication with Residence Club owners, guests, vendors, and team members. Take initiative to identify opportunities for operational improvement, preventive maintenance, and increased eficiency. Assist with training or operational support for team members as requested. Perform other duties as required or assigned by management. REQUIRED SKILLS & EXPERIENCE
Experience in hospitality maintenance, facilities operations, property management, or a related field preferred. Basic knowledge of maintenance practices, operational troubleshooting, and safe tool usage. Ability to safely operate hand and power tools. Ability to learn and efectively use operational systems including task management platforms and Microsoft Teams. Basic hot tub and water chemistry knowledge preferred; CPO certification is beneficial but not required. Strong organizational skills and attention to detail. Ability to work independently and remain productive during both routine and high-volume operational periods. Strong communication and interpersonal skills. Valid driver's license required. Availability to work weekends, including Saturdays, Sundays, Mondays, Holidays, and additional hours during peak operational periods. PHYSICAL REQUIREMENTS
Ability to stand, walk, bend, climb stairs, and move continuously throughout the workday. Ability to lift and move 50-70 pounds regularly. Capability to work indoors and outdoors in varying weather conditions, including snow removal operations. Comfortable performing physical, hands-on work involving tools, ladders, supplies, carts, and operational equipment. Work environment may shift from moderate to high activity levels during turnovers, maintenance periods, and peak operational days. PROFESSIONAL APPEARANCE EXPECTATIONS
The Residence Club team is expected to maintain a clean, approachable, and professional appearance while working around owners, guests, vendors, and the property. Team members should arrive in neat, well-kept attire appropriate for a luxury hospitality and residential club environment. Clothing should remain practical for the responsibilities of the role while reflecting positively on the Residence Club team and Victory Ranch culture. Employees are expected to use good judgment and present themselves in a manner that supports the professionalism, service standards, and welcoming atmosphere of Victory Ranch.
