Your day-to-day responsibilities will include:

Serve as the primary point of contact for homeowners regarding service and warranty needs

Provide same-day acknowledgment and responses to customer inquiries
Clearly communicate next steps, timelines, coverage, and scheduling expectations
Set accurate expectations around warranty scope and follow-up requirements
Perform thorough on-site inspections of service and warranty claims
Identify root causes and determine warranty responsibility (workmanship, manufacturer, or homeowner)
Capture photos, videos, measurements, and detailed notes for complete documentation
Complete same-day repairs when feasible
Order materials and schedule follow-up visits when needed Perform all repairs according to company quality standards and manufacturer specifications
Submit detailed service notes after each visit, including
Issue summary and root cause
Work completed
Materials required
Next steps and timeline
Maintain accurate job records, inventory usage, and communication logs

What You Bring Required:

Strong technical knowledge of exterior home systems Excellent customer communication and problem-solving skills High attention to detail with strong organizational habits Ability to work independently and make informed decisions in the field Comfortable using tablets, mobile apps, and service management software Valid driver's license and ability to travel locally Preferred

Previous experience in home improvement service, warranty, or repair roles Familiarity with windows, doors, siding, roofing, or exterior installations Experience working directly with homeowners in a service-based role What's In It for

You:

$60,000

70,000 DOE + Monthly Bonuses Company vehicle Paid training with clear performance expectations Growth opportunities within a rapidly scaling organization Benefits package Schedule & Expectations
Same-day customer contact upon assignment Appointments scheduled within 24-48 hours (based on customer availability) On-time arrival with proactive communication if delays occur

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