Bike Shop Unicorn

About Family Cycle Works LLC Family Cycle Works LLC is a new bike shop in West Allis dedicated to fostering sustainability, wellness, and joy through cycling. Our mission is to spark and sustain connections with cycling while delivering exceptional customer service. We are an authorized dealer of Cannondale, Velotric, Radio Flyer, and Woom bikes and ebikes. Join us to be part of a company that values expertise, creativity, and community impact. Position Overview Family Cycle Works (FCW) is seeking an experienced and dynamic Bike Shop Unicorn to join our team. The Unicorn is able to fluidly step into service writing, sales, and administrative roles as a leader in the execution of FCW's vision to be Milwaukee's most beloved bike shop. FCW is committed to offering competitive compensation and creating a collaborative and supportive work environment while offering opportunities for professional growth. FCW team members enjoy extensive employee discounts from suppliers across the industry. We also provide our team with the best tools and equipment in the industry to ensure safety, productivity and happiness in our shop and offer benefits for riding your bike into work. Key Responsibilities All the responsibilities of a Service Writer or Sales Associate as described in other postings. The ability to move between these roles depending on the needs of the shop at any given time. Learn and oversee key business administration processes including but not limited to purchasing, receiving, store management, etc.. Engage in continuing education to stay updated on industry best practices and new technologies. Contribute to a positive and collaborative work culture. Other tasks and responsibilities as required to fulfill FCW's vision of being Milwaukee's most beloved bike shop. Required Skills and Experience A passion for bikes. Retail sales experience. Excellent communication and interpersonal skills, with a focus on collaboration and customer service. A demonstrable knowledge of major bike components, accessories, brands and their line-ups. Strong knowledge of bicycle component compatibility and resources for determining the compatibility of bicycle components. Proficiency in diagnosing issues on bicycles. Familiarity with service techniques used on high end bicycles such as suspension service, hydraulic brake bleeding, integrated internal cable routing, etc. Attention to detail and a dedication to delivering the highest quality customer service. Opportunities for Growth At FCW, we believe in investing in our team members' development and fostering a collaborative environment. As an experienced bicycle mechanic, you will have the opportunity to: Expand your skills through on the job training, dedicated training sessions, workshops, and certifications. Contribute to FCW's innovation in custom bicycle solutions and product development. Participate in community-building events and activities that enhance both your professional and personal growth.

Pay:

Up to $35.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off People with a criminal record are encouraged to apply

Work Location:

In person