IT Services Desk Technician

Established in 1871, Shepherd University is a premier public university, grounded in the liberal arts and sciences, offering a wide spectrum of academic programs to students in West Virginia, across the country, and around the globe. Thanks to our convenient location and affordable pricing, Shepherd is considered a second home to many residents of West Virginia, Maryland, Virginia, Washington, D.C., and Pennsylvania. Shepherd University seeks an IT Services Desk Technician to join our team. The position is responsible for providing Tier 1 computer support and training to faculty and staff.

Minimum Qualifications:

Requires an associate's degree in computer science or a related field, plus two to three (2-3) years work experience; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Description of Job Duties:

Assess, diagnose and repair Mac and Windows desktop computers. Provide in person and remote support for faculty and staff technology at the university helpdesk. Stays current with the state of supported applications in general computer technology and enhances existing skills as necessary. Incumbent may be required to acquire additional specialties when practical. Provides on-site information technology support and training to Shepherd University administrators, staff and faculty who are experiencing a wide variety of needs ranging from software installation and configuration to complex problem resolution. Provides in-person and telephone-based resolution for technology to the Shepherd University community including faculty, staff and students. Prepare technical documentation and justification approaches used to troubleshoot and resolve technical difficulties. The documentation includes the following processes: research, analysis, detection and technical solution. Oversee third party technicians assigned to install or repair technical equipment for campus. Image, configure and deliver new and existing computers for campus. Maintains skills and knowledge of advancements for supported applications, as well as computer technologies and enhancing skills as necessary. Incumbent may be required to acquire additional skills when practical. Helps prepare inventories while assisting in developing recurring replacement cycles and maintenance schedules. Provides Tier 1 computer support and training to Shepherd University faculty and staff. Assists students with technical issues at the IT Services Desk. Performs other duties as assigned.