Network Field Technician II - 008486

Position Number:

008486 Minimum Qualifications High school diploma or equivalent, three years of experience in the installation and maintenance of copper and fiber backbone to include voice and data equipment, and possession of a valid driver's license and maintenance of a driving record sufficient to maintain coverage under the University of South Alabama. Job Description Summary The University of South Alabama's Computer Services Center is seeking to hire a Network Field Technician II. Interested candidates should apply to be considered. Essential Functions Works in an enterprise, multi-campus environment to install, maintain, and support the physical and logical layers of our communications infrastructure, from data centers to outside plant fiber. Maintains a working knowledge of network equipment and the University's network topology including network switches and wireless access points. Performs problem determination on communications and computer equipment. Utilizes network diagnostic tools to troubleshoot outages and works with network engineers for remediation. Acts a s primary field resource to assist in root-cause analysis by performing CLI-based network troubleshooting and on-site packet captures. Facilitates routine network adds, moves, and changes. Maintains accurate site level configurations for managed switches, updates network diagrams, and generates after action reports for incidents and hardware refreshes. Serves as a technical point of contact and provides oversight as needed for University personnel and third-party vendors to coordinate and assist with requirements for connected devices or systems such as AV, Telecom, Security, and Building Services. Assists with maintaining the inventory of equipment assigned to the Computer Services Center and Telecommunications. Maintains manual and computerized records of information technology equipment activities including additions, relocations, modifications, and deletions of equipment belonging to or leased by the University. Maintains a working knowledge of USA Communications electrical and mechanical systems, to include an operational knowledge of the data center and communication nodes. Maintains all Telecommunications distribution spaces. Plans, implements, and supports fiber optic distribution systems. Performs cable locates on campus. Collects and updates USA Communications GIS data. Maintains a safe working environment while being able to work in confined spaces or from heights, using a manlift or other platforms as required. Works as a first responder to all communications outages and is included as essential personnel as needed. Remains on 24-hour call through University provided cell phone for hardware problem determination and corrective action. Moves equipment and supplies weighing up to 100 lbs. and assists with moving larger pieces of equipment. Regular and prompt attendance. Ability to work schedule as defined and overtime as required. Related duties as required.