A Telecommunications Field Technician telecommunications Field Service Technician installs, repairs and maintains voice, data and video systems for a company's customers at the customer site. Prepares and documents a customer's network prior to implementing telecommunication system. Installs IP, network equipment and facilities. Acts as the first point of issue resolution, responds to field engineering issues and troubleshooting telecommunication problems. May train less experienced field technicians.
Technician 2 Encore Electric, Inc - 3.5 Colorado Springs, CO Job Details $25 - $30 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance Paid time off Cell phone reimbursement Leadership training provided Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Customer communication Employee relationship building High school diploma or GED Full Job Description
DEPARTMENT
TECHNOLOGY
SOLUTIONS REPORTS TO
ASSISTANT
PROJECT MANAGER / PROJECT MANAGER COMPENSATION
$25.00 to $30.00 depending on experience
OVERVIEW
Technician 2 works on customer sites in a variety of environments including new construction, remodels, and operating facilities. This position is also responsible for complying with Encore standards for Safety, Culture and Customer Service. General Responsibilities Works with a commitment to safety Upholds the core values of Encore Electric Acts as a professional and uses basic work ethics o Comes to work on time every day with appropriate attire and tools Keeps work area clean Installs quality work in a neat and workmanship like manner Treats tools with respect Works and climbs on ladders, lifts, and elevated platforms Identifies technological parts and components Performs strenuous physical work i.e., digging, kneeling, shoveling, lifting, pulling, pushing, climbing Keeps up with changing technology Wears tools at all required times Works in all weather conditions Specific Responsibilities Work independently or as part of a team Able and willing to take directions and execute those directives effectively and efficiently Always conduct yourself in a professional manner while onsite Follow the safety guidelines if you work with others, ensuring they are also working in a safe manner Understanding and demonstrating effective communication is both accurate and timely Understand scopes of work and can effectively complete the tasks associated Understands what is outside the scope of work, escalates to manager as necessary Ability to understand blueprints, follow the drawings and/or can identify possible issues Ability to complete daily/weekly company documentation requirements both accurately and timely Ability to perform closeout documentation procedures Knowledge and understanding of basic electrical/electronic principles Knowledge and understanding of relevant codes and standards Knowledge and understanding of technology systems terminology Demonstrate an understanding of required cabling needed for diverse types of field devices Demonstrate an understanding of installation of cable pathways Demonstrate an understanding of head end: racks, cabinets, panels, bundling, routing, dressing grounding, bonding, and terminations Demonstrate an understanding of various cable/fiber terminations Demonstrated ability to place/hang devices in the field Demonstrate an understanding of required testing methods and procedures by system, device, or cable type Demonstrate an understanding of troubleshooting skills by system, device, or cable type Basic understanding and ability in conduit bending and installing or taking training if needed Other duties may be assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:
Constructability and the construction process MS Office Software and other misc. computer programs Blueprint drawings and how it applies to the project. Reading blueprint drawings Wiring diagrams Schematics Low voltage systems Basic network principles Basic technology principles and standards Skill in: Effective Listening Speaking intelligently Acting as a self-starter Spatial orientation Visualizing the constructability of an estimate Identifying scope gaps in construction documents Positive Customer Interactions Estimating the necessary resources needed to complete required tasks. Adapting to new and changing requirements, environments, and/or information Assist and manage people and processes. Using construction software Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding. Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees Operating a computer and Microsoft Office Suite products Organizing work to accomplish tasks Reading and writing Prioritizing and reprioritizing to meet job needs Identifying potential risks Problem solving Ability to: Retain and access critical information from memory. Conceptually estimate and provide input on demand as required. Think on your feet. Understand when to speak and when not to speak. Be personally detached from ideas (no ego) See things from multiple perspectives.
PHYSICAL REQUIREMENTS
A functional physical is required to be completed and passed before work can be performed in all field positions. The physical requirements can often be completed repetitively and for extended periods of time.
These requirements include:
Driving Sitting Climbing Lifting, floor to chest (up to 50lbs) Lifting, floor to waist (up to 50lbs) Lifting, waist to overhead (up to 30lbs each arm) Carrying (up to 50lbs) Standing Stooping Vision acuity (near, far and without color deficiencies) Walking Kneeling Trimming (final installation of electrical devices) Pushing (up to 100lbs) Pulling (up to 100lbs)
REQUIREMENTS
A high school diploma or equivalent and a minimum of two years' experience is required. Two to four years of experience is preferred. This position needs a competent and capable communicator and someone who is dependable, an initiative-taker with a positive, professional attitude.
Benefits of this role:
Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice. Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program. This position is eligible for cell phone allowances. Applications will close for this position on: October 1, 2026 or until this position has been successfully filled. For questions regarding this role, please contact: (mailto: ) To request an accommodation during the application process, please contact (mailto: ). Encore Electric, Inc. is an EOE, including disability/ vets. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.