Lead Field Technician Telecom Innovations, LLC Atlanta, GA Job Details Full-time $30 - $35 an hour 7 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Computer operation Customer communication Teamwork Computer literacy Employee relationship building English Network infrastructure High school diploma or GED Driver's License Full Job Description Field Technician (Tier 3 - Tier 4)

Position Summary:

A Tier 3-Tier 4 Technician has the experience and technical knowledge to independently perform routine installation, testing, troubleshooting, and service work with little to no supervision. This technician demonstrates proficiency in one or more of Telecom Innovations' technical disciplines, including structure cabling, Data Center, Audio Visual, Security, and Network/CRQ systems, while maintaining a working knowledge of the company's other service offerings. Tier 3-Tier 4 Field Technicians are expected to lead small to medium-sized projects and crews, mentor Entry-Tier 2 Technicians, communicate effectively with Project Managers and customers, and consistently deliver quality workmanship in accordance with Telecom Innovations standards. Prior to advancement, these technicians should demonstrate the ability to successfully lead large-sized, multi-scope projects and crews while maintaining high standards of safety, productivity, and customer satisfaction. General Responsibilities General Expectations o Independently complete routine work assignments with minimal supervision while maintaining Telecom Innovations quality and safety standards. o Demonstrate sound judgment, professionalism, accountability, and initiative in daily work activities. o Safely use hand tools, power tools, ladders, testing equipment, and other equipment required to perform assigned work. o Follow all Telecom Innovations safety policies, customer requirements, manufacturer guidelines, and applicable industry standards. o Utilize computers, email, mobile devices, and other business applications to communicate and document work activities. o Accept feedback, pursue continuous learning, and actively develop technical and leadership skills. o Consistently produce quality workmanship while maintaining productivity and attention to detail. o Assist in planning daily work activities and maintaining project schedules. o Serve as a technical resource for Entry-Tier 2 Technicians and promote continuous learning within the team. Leadership o Demonstrate ownership of assigned work and follow through on commitments. o Accept accountability for mistakes and implement corrective actions. o Lead small to medium-sized projects, crews, and multi-disciplined installations while maintaining project quality and productivity. o Direct Entry-Tier 2 Technicians by assigning work, providing instruction, and verifying work is completed in accordance with Telecom Innovations standards. o Assist Project Managers with coordinating field personnel, project execution, and daily work activities. o Establish clear expectations for daily and weekly objectives, including productivity, milestones, attendance, workmanship, and safety. o Coach and mentor junior technicians by demonstrating proper installation techniques and promoting best practices. o Consistently volunteer to support teammates and contribute to overall project success. o Foster teamwork, accountability, and cooperation within the crew. o Take initiative without requiring direct supervision. o Lead by example through professionalism, productivity, quality workmanship, and safe work practices. Communication o Communicate professionally with coworkers, supervisors, customers, subcontractors, and other trades. o Provide timely, accurate, and proactive updates regarding project progress, scheduling concerns, field changes, and potential delays. o Adapt communication style appropriately for customers, Project Managers, technicians, and other stakeholders. o Clearly explain technical concepts and installation requirements in a manner appropriate for the audience. o Respond to communication within expected timeframes. o Handle difficult conversations professionally while maintaining positive working relationships. o Escalate concerns appropriately while offering recommended solutions whenever possible. o Demonstrate active listening by seeking clarification, confirming expectations, and ensuring effective communication among all project stakeholders. Troubleshooting o Utilize multiple testing methods and available resources to isolate system faults efficiently. o Identify and correct root causes rather than temporary symptoms. o Accurately interpret certification and testing results to determine appropriate corrective actions. o Adjust troubleshooting methods based on testing results, system conditions, and manufacturer recommendations. o Minimize unnecessary escalations through effective technical diagnosis and problemsolving. o Recognize recurring issues, identify failure trends, and recommend corrective actions to improve future project performance. o Document of troubleshooting activities, test results, and resolutions in accordance with Telecom Innovations standards. o Properly use standard testing and certification equipment. Technical Disciplines Tier 3 - Tier 4 Technicians are expected to demonstrate proficiency in one or more of the following technical disciplines based on business needs and assigned work. Technicians at this level perform routine work independently, provide guidance to Entry-Tier 2 Technicians, and ensure work is completed in accordance with Telecom Innovations, customer, and applicable industry standards. Structure Cabling o Independently install, terminate, test, and certify structured cabling systems, including copper and fiber optic infrastructure. o Pull, route, support, dress, and label copper (Cat5e/Cat6) and fiber optic cable while maintaining professional cable management practices. o Terminate RJ45 jacks, punch-down blocks, and fiber optic connectors. o Construct and organize MDF and IDF telecommunications rooms. o Install and maintain voice infrastructure, including 66 blocks, 110 blocks, and voice crossconnects. o Install cable pathways and support systems, including ladder rack, cable tray, J-hooks, and other conveyance systems. o Install, troubleshoot, and repair overhead paging systems. o Read and interpret blueprints, floor plans, and project documentation. o Operate certification equipment, including Fluke cable testers, and accurately document test results. o Apply Telecom Innovations standards along with BICSI, ANSI/TIA, EIA, manufacturer, and customer requirements. o Independently complete routine projects while assisting with the execution of mediumsized projects. o Direct Entry-Tier 2 Technicians and coordinate field activities with Project Managers and customers. Data Center o Perform all structure cabling responsibilities within active data center environments while adhering to customer-specific procedures and security requirements. o Install suite walls, cage systems, cage doors, and associated access control rough-in components. o Layout and install single- and double-tier ladder rack and basket tray systems. o Install hot aisle and cold aisle containment systems. o Demonstrate an understanding of directional airflow management, including vented floor tile placement. o Maintain exceptional cable management and documentation standards within missioncritical environments. Audio Visual o Independently install commercial audio-visual systems with minimal supervision. o Install and terminate AV cabling, racks, displays, projectors, speakers, microphones, cameras, conferencing equipment, control devices, and cable management systems. o Read and interpret AV drawings, rack elevations, riser diagrams, reflected ceiling plans, and project documentation. o Terminate and solder speaker, Phoenix/Euroblock, BNC, compression, RJ45, and basic fiber optic connections. o Operate AV testing equipment, including cable testers, multimeters, tone/probe kits, signal testers, and basic network testing tools. o Troubleshoot common AV system issues involving audio, video, power, signal routing, cabling, and rack connectivity. o Apply AVIXA best practices and Telecom Innovations workmanship standards while directing Entry-Tier 2 Technicians on AV installations. Security o Install and troubleshoot electronic access control and video surveillance systems. o Install electric strikes, magnetic locks, request-to-exit devices, access control power supplies, and associated field devices. o Wire access control panels, door boards, readers, and locking hardware. o Determine appropriate camera placement to achieve customer coverage requirements. o Utilize multimeters and other testing equipment to diagnose common access control and camera issues. Network / CRQ o Install, rack, power, label, and patch network equipment in accordance with project documentation. o Create port matrices and read network diagrams. o Console into network devices to perform basic configuration and verification activities. o Demonstrate working knowledge of the OSI model, subnetting, DHCP, DNS, PoE, and IP addressing. o Use command-line tools to verify network connectivity and perform basic network diagnostics. o Coordinate onsite activities with carriers, ISPs, remote engineers, and customer representatives. o Install wireless access points in accordance with project drawings and manufacturer requirements. o Independently perform standard installations and moderate troubleshooting while minimizing unnecessary escalations.

Qualifications & Education:

High school diploma or GED preferred. Basic computer proficiency, including Microsoft Office applications, is preferred. Ability to read, write, and communicate effectively in English. Ability to distinguish colors for cable identification and termination. Ability to safely operate ladders, hand tools, and power tools. Valid driver's license with reliable transportation to assigned job sites. Must successfully pass required pre-employment drug screening and background checks. Ability to meet customer-specific background, security, or credentialing requirements as required by assigned projects. Working knowledge of structured cabling systems, including copper (Cat5e/Cat6), fiber optic cabling, and applicable industry standards (ANSI/TIA and BICSI), with demonstrated proficiency in one or more of Telecom Innovations' technical disciplines. BICSI Installer 1, AVIXA CTS, manufacturer certifications, or equivalent industry certifications are preferred but not required. Physical Requirements - Medium Duty work: Ability to safely use Type I ladders and work at varying heights. Frequently stand and walk for up to 8 hours per shift. Frequently bend, kneel, squat, twist, climb, and reach. Frequently use hands for gripping, pushing, pulling, and fine motor tasks. Occasionally lift up to 50 pounds and frequently lift or carry up to 25 pounds. Ability to drive between job locations as required.

Work Environment:

Work is performed in both indoor and outdoor environments under varied weather and site conditions. Regular exposure to construction environments, including dust, noise, moving equipment, electrical hazards, chemicals, and solvents. Required use of company-provided Personal Protective Equipment (PPE) and customer-required safety equipment. Work may be performed in occupied facilities, active construction sites, data centers, healthcare facilities, and other commercial environments.

Pay:

$30.00 - $35.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person