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Job Description
GENERAL SUMMARY
Installs, maintains, and services customer connections to the cable television and telephone plant. Typically installs drop cable and network interface devices, configures customer premise equipment, performs initial wiring or rewiring on new and existing subscriber service, and performs basic troubleshooting and maintenance on existing cable plant and customer premise equipment.
ESSENTIAL JOB FUNCTIONS
Installs new services and associated equipment for new and existing subscribers using Madison Communications, Inc. specifications, including the aerial and buried drop wire, network interface device, inside wiring, appropriate filters, digital and analog set top converters, cable modems, and other associated equipment. Correctly analyzes and isolates cable television drop problems from subscriber set to system tap. Correctly analyzes and isolates telephone problems from subscriber CPE to CO. Correctly interprets and neatly completes service orders, trouble tickets, reports of plant condition, cut line reports, time sheets, and other reports as required. Ensures quality customer service by responding to customer inquiries, problems, and complaints. Provides acceptable resolutions during and after normal business hours (rotational on-call basis). Correctly interprets system maps to obtain service order information, including pole number, amplifier number, and map number for subscriber plant records. Properly programs various customer premise equipment. Locates all underground facilities, including fiber, copper, conduit, and manholes. Makes recommendations to Technical Operations Manager for improvements to existing policies and procedures. Performs all other related duties as assigned by management.• These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of company policies, products, services, and procedures. Basic knowledge of cable television and telephone test equipment operation. Basic knowledge of drop installation. Basic knowledge of cable television and telephone system operation. Basic knowledge of electronic components such as modems, wireless routers, TV's, stereos, home entertainment systems, computers. Basic knowledge of fiber optic networks. Basic knowledge of VoIP, Home Networking, High Speed Internet Equipment. Basic knowledge of CAT5 and Coax wiring Customer Sales and Education on products and services Skill in operating service vehicles, hand tools, and construction equipment. Skill in reading, interpreting, and preparing documents, such as service orders, system maps, trouble tickets, and time sheets. Skill in problem solving and resolution. Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. Ability to effectively function as a team player. Ability to pay close attention to details. Ability to work independently and make sound technical decisions using information at hand.
EDUCATION AND EXPERIENCE
Employment Type Full Time Job Type Broadband Technician Education High School Diploma or equivalent Experience Two year degree or equivalent experience in the installation and maintenance of CATV and/or telecommunication equipment. MetaSwitch, Calix, Arris CMTS knowledge is a plus. •Valid Illinois Drivers License needed.• Reports To Plant Superintendent Manages Others No Industry Communications Required Travel Minimal Find Us At https://gomadison.com/careers/ WHY MADISON? Local Ownership and Operation Madison Communications began in 1940 as a family-owned and operated local exchange carrier known as Worden Telephone Company. We're now a full-service communications provider led by the same local family and offering High Speed Internet, HDTV, and Voice services to residential and business customers within Madison and Macoupin counties in Illinois. Local Community Investment We own our communications network and continue to invest locally to upgrade this infrastructure with fiber to provide our rural service area with the same technology enjoyed by big city residents. Madison Communications also generously supports local schools, charities and events. Local and Dedicated Employer Madison Communications employs more than 50 local, talented, and hardworking individuals that are provided with excellent ongoing training. We're proud to be a 100% USA-based company, which means when you support us, you support your neighbors. Madison values intellectually curious-minded professionals who are interested in aggressively learning and sharing new concepts and skills to support an independent, family-owned business in expansion opportunities and partnerships needed to effectively compete. Accordingly, consideration will be made for candidates that have business experience outside of the specifications listed above. Salary will be based on experience, skill level and education for the target position. Madison is an equal opportunity employer.
