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Combined Public Communications

Field Service Technician

Pay: Not specified

Posted: 7 weeks ago

Location: Bowling Green, KY (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/13/2026

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What they do

A Telecommunications Field Technician telecommunications Field Service Technician installs, repairs and maintains voice, data and video systems for a company's customers at the customer site. Prepares and documents a customer's network prior to implementing telecommunication system. Installs IP, network equipment and facilities. Acts as the first point of issue resolution, responds to field engineering issues and troubleshooting telecommunication problems. May train less experienced field technicians.

$68,206 / year median in Kentucky

+10% projected growth

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Job Description

Position Title:

Field Service Technician Department:

Operations Status:

Full Time Working in a

Correctional Environment Position Summary:

We are a rapidly growing telecommunications company seeking a dedicated and experienced Field Service Technician to join our team. This role is responsible for the installation, maintenance, and repair of customers' telecommunications systems. The ideal candidate will have strong technical expertise, excellent problem-solving skills, a commitment to delivering outstanding customer service, and comfortable working in a correctional environment. Key Responsibilities- The duties listed below are representative and may not include all responsibilities: Install, upgrade, and maintain telecommunications systems to meet customer and company requirements. Evaluate customer needs and recommend appropriate solutions. Perform routine testing to ensure systems are operating at peak performance. Conduct diagnostic testing and troubleshooting to identify and resolve technical issues. Install and terminate low-voltage cabling, including CAT5 and CAT6, keystones, and RJ45 connectors. Perform basic computer networking tasks across Windows and Mac environments. Order and replace components for various telecommunications systems and devices. Deliver exceptional customer service by providing clear communication and professional support.

Qualifications:

High school diploma or GED required; additional technical training preferred. Proven experience as a telecommunications or field service technician. Solid understanding of telecommunications systems and components. Ability to interpret and work from technical drawings and schematics. Strong technical, analytical, and problem-solving abilities. Ability to perform effectively under pressure and manage multiple tasks. Excellent communication and customer service skills. Valid driver's license with a clean driving record (extensive travel required). Must successfully pass a background check.

Employment Type & Benefits:

This is a full-time position offering a comprehensive benefits package, including: Health, Dental, and Vision Insurance Ancillary Benefits 401(k) Plan Employee Stock Ownership Plan (ESOP) PTO