Broadband Technician I

Framingham, MA

Full Time

Posted by: Astound

Posted:

Wednesday, 26 August 2026 A Day in the Life of the

Broadband Technician I:

Perform Residential install, service/repair, and disconnects

• (data, video, phone) on customer premises according to organizational standards and specs
  Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors
  Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management
  Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
  Operate company vehicle in safe and responsible manner
  Other duties as assigned What You Bring to the

Table:

Education:

High school diploma or equivalent

Environmental:

Ability to work outdoors in varying weather conditions.

Experience:

6+ months of satisfactory metrics OR 1+ years external telecommunications technician

Maintain satisfactory driving record and have a valid driver's license

Knowledge of Ladder; Hand or Power Tools

Customer Service

Communication (verbal, written)

Basic Computer Skills

Aptitude to learn to skills

Problem solving

Time Management

Teamwork

Working alone

Physical Requirements:

Ability to lift and carry up to 75 lbs

Work performed in both climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles

Prolonged standing, walking, sitting, and driving required

Ability to safely climb and work from ladders for extended periods of time

Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level

Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding We're Proud to Offer a

Comprehensive Benefits Package Including:

401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance

Paid Time Off/Vacation:

Starting at 80 hours per year, and increases based on tenure with the organization

Floating Holiday:

40 hours per year

Paid Holidays:

7 days per year

Paid Sick Leave:

Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program .Benefits listed above are for regular Full time position The base salary in Massachusetts for this position is $22-$24 per hour plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.

Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and Internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Location

Framingham, MA, United States of America

Industry

IT

Company

Astound

Contact

Click apply

Reference

JS15848_17113_JR-000872-A60CC6CE10EEB6D6F95FC0200E301CBA

Posted Date

8/26/2026 3:40:43 PM