Field Service Technician Smart Communications Collier Inc Pontiac, MI Job Details Full-time $60,000 a year 20 hours ago Qualifications Telecommunications network troubleshooting Field service equipment repair On-site technical support Phone communication Client inquiry handling English Network infrastructure Networking equipment (troubleshooting support) Equipment maintenance Field engineering Client interaction via phone calls Full Job Description The Field Services Specialist is responsible for performing site installation and repair at new and existing client locations. Then affecting the installation of low voltage wiring by creating raceways and pulling cable, as well as mounting and testing on-site equipment. This role is also responsible for troubleshooting and repairing previously installed networks and equipment at existing client locations. As a Field Services Specialist, you will work with other departments within the company as well as a number of outside vendors and service providers to ensure that our services are operational and ensure responses to client issues are provided in a timely manner. Resolution of issues will be documented in a knowledge base and company intranet. Additional duties may also be assigned as needed. Primary Responsibilities Work with the Installation Manager to determine the equipment needs and installation schedule for new client sites. Work with and supervise outside vendors to ensure installations are completed to company standards. Create raceways and pull low voltage cable (Ethernet, fiber, telephone, etc.) throughout commercial buildings. Terminate and test cable drops. Install network racks, switches, and other network or telephone equipment according to installation plans. Install, terminate, and test analog telephone wiring blocks. Troubleshoot and correct network issues at the physical, data link, and network layers. Troubleshoot and correct problems with analog telephone wiring. Replace parts as needed to repair and service company owned infrastructure and devices. Create and maintain documentation with a mission to improve organizational knowledge. Work with other staff, vendors, and service providers to ensure prompt resolution of all issues. Work with warehouse staff to prepare equipment for upcoming installations. Develop a strong knowledge of all technical infrastructure including local and remote networks. Requirements 3 to 5 years of previous experience working in a field services role (cabling, onsite equipment installation and maintenance, etc.). Demonstrated experience troubleshooting physical plant (network and telephone wiring, basic network troubleshooting, etc.) Must be comfortable speaking on the phone with clients and other vendors to coordinate facility access, troubleshooting, etc. Must have strong written and oral communication skills; be able to clearly convey technical concepts to other team members and clients. Strong troubleshooting ability; this is a technical installation and support position which is required to solve technical problems, sometimes with limited information; if you don't like to solve problems then this position isn't for you. Must be detail oriented, organized, motivated, independent, and able to work with minimal or no direct supervision. Ability to adhere to field services policies, company policies and procedures. Must have a positive, professional attitude. Ability to juggle multiple issues or projects at once. Ability to work flexible shifts and to adapt to changing work schedules. Must be able to read, write and clearly speak English. Must be able to pass a criminal background check for access to remote sites as needed. About Smart Communications Collier Inc Smart Communications is a fast-paced, growing technology company providing inmate communications within correctional institutions across the United States. Our mission is to exceed expectations. Our core team of innovators and engineers are working directly with client agencies to expand technology and automating services. Smart is founded on a strong framework of innovations and teamwork with a view towards solutions and opportunities to make positive changes and improve the lives of everyone involved in corrections.