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Fiber Installation and Service Technician Level I

Job

Hosted America

New Bern, NC (In Person)

$46,800 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/30/2026

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Job Description

Overview:
Hosted America is seeking a skilled Fiber Installation and Service Technician Level I to join our dynamic team. This hands-on role involves installing and supporting Hosted America's fiber, video, internet, and Wi-Fi systems—both onsite at customer locations and remotely via our monitoring and management tools. The ideal candidate has a keen eye for detail, strong technical skills, and a drive to deliver high-quality service experiences.
Responsibilities:
Perform installations of Hosted America products following company guidelines and industry standards Conduct pre-installation assessments to plan and execute efficient setups Utilize tools and equipment effectively including diagnostic instruments Troubleshoot and resolve installation issues onsite and remotely Maintain organized workspaces and adhere to safety protocols during installations Communicate clearly with clients regarding installation procedures and timelines Document service calls and report challenges or deviations as needed Collaborate with internal support teams to deliver seamless service
Qualifications:
Previous installation experience or related technical background preferred Familiarity with fiber optics, video systems, internet, and Wi-Fi technologies Comfortable using field tools for testing and diagnostics Ability to read and interpret technical documents Excellent communication and customer service skills Strong problem-solving mindset with attention to detail Capable of physical tasks including lifting and maneuvering equipment Valid driver's license and willingness to travel to customer sites
What We Offer:
Competitive pay and benefits package Training and certification opportunities A supportive team dedicated to technical excellence and customer satisfaction Opportunities for growth in a fast-paced and innovative company Company vehicle
Job Type:
Full-time Pay:
$20.00 - $25.00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Life insurance On-the-job training Paid time off Referral program Vision insurance
Work Location:
In person