ID 2026-3922

Category Service Excellence-Onsite Field Services Position Type Regular Full-Time Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. This position will be based at the client site in Indian Springs, NV with travel to additional sites. Responsibilities Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients

clearly demonstrating \"Service Excellence\"\nResponsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times\nPrioritizing and planning of assigned service calls\nCommunicating updates associated with assigned service calls\nEscalating problems when appropriate\nInteracting in a professional manner with customers to foster positive relationships\nPoint of contact for

FACILITY

staff for any issues regarding customer account\nReplacing telephony hardware and network components, basic maintenance practices\nPulling cable, mounting network devices, installing telephony hardware\nAdminister kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions\nBasic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures\nWiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches\nHandle special projects as assigned by Field Service Manager\nScheduled and/or unscheduled overtime work and callouts are to be expected\nEnergize and foster an effective and impactful team environment\nTroubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable\nPerform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable\nReturn damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process Qualifications High school diploma or general education degree (GED) is required.\nMinimum of 2-4 years of related experience.\nExperience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.\nProficient in Windows OS, MS Office, and other software programs that may be required\nProficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring\nKnowledge of wiring color code and fabrication of data cabling.\nMust be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.\nMust possess a valid driver's license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips\nThe work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times\nAbility and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts. Additional Information ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations. Benefits Overview ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes: Medical, Dental & Vision Insurance

Multiple plan options designed to support a variety of coverage needs.\nHealth Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.\nFlexible Time Off (FTO)
Including vacation and sick time\nCompany Holidays\nRetirement Plan (401(k))
Traditional and Roth 401(k) options available including employer matching contributions.\nLife & Disability Insurance
Company-paid basic life insurance and short-term disability; additional voluntary coverage available.\nEmployee Assistance Program (EAP)
Free, confidential support for personal, financial, and family matters.\nAdditional Well-Being Resources
Includes access to Care.

com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services. Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. 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