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Microsoft 365 Technician
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Robert Half
Norman, OK (In Person)
Full-Time
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Job Description
We are looking for a Microsoft 365 Technician to join a growing IT services team supporting a wide range of business clients in Oklahoma. This contract-to-permanent position is ideal for a hands-on team member who can balance field service work with technical support, delivering dependable solutions across Microsoft 365, networking, servers, and end-user systems. The role involves frequent onsite support, strong customer interaction, and practical troubleshooting for both residential and commercial environments.
Responsibilities:
- Deliver onsite technical support for residential and commercial customers, resolving issues related to internet connectivity, workstations, servers, and network infrastructure.
- Install, diagnose, and repair cabling and internet equipment, including tasks that require working from ladders and handling physical hardware in the field.
- Administer Microsoft 365 environments by supporting user onboarding, configuration, and issue resolution across Exchange Online, Teams, SharePoint, and OneDrive.
- Maintain and support Azure-based services such as Azure AD, identity controls, and conditional access to help secure and manage client environments.
- Troubleshoot a broad range of devices and platforms, including Windows systems, Mac computers, Apple devices, Android devices, and common business hardware.
- Provide responsive help desk assistance with a clear, approachable communication style that builds trust with end users and clients.
- Assist with break-fix service requests and client environment updates, including activities related to moving customer systems into managed service support models.
- Document work performed, mileage, and technical findings accurately while coordinating effectively with internal teams and client stakeholders.