Field Ops Technician

Field Ops Technician Empire Access - 3.5 Lehigh Valley, PA Job Details $20 - $24 an hour 11 hours ago Qualifications Record keeping Customer communication Network troubleshooting Preventative hardware maintenance Fiber optic cables Outdoor work Equipment installation Equipment troubleshooting Routine inspections Mid-level Customer inquiry handling Maintenance activity documentation Driver's License Quality assurance Driving Climbing Telecommunication Customer support Technical troubleshooting support 1 year Associate's degree Communication skills

Full Job Description Job Summary :

As a Field Ops Technician at Empire Access, you will play a crucial role in establishing and supporting reliable connectivity for our customers. Your primary responsibilities will include installing, maintaining, and repairing telephone, internet, and fiber optic services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service.

Key Responsibilities:

Installation:

Install and set up telephone, internet, and fiber optic services at customer locations.

Maintenance :

Perform routine maintenance and inspections to ensure the continued functionality of installed systems.

Troubleshooting:

Diagnose and resolve technical issues related to connectivity, ensuring minimal downtime for customers.

Repair :

Conduct repairs on faulty equipment, cables, and connections to restore services promptly.

Customer Service:

Interact with customers professionally, addressing inquiries, providing technical support, and ensuring overall customer satisfaction.

Documentation:

Maintain accurate records of installations, repairs, and maintenance activities.

Quality Assurance:

Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.

Requirements:

Technical Expertise:

Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.

Communication Skills:

Excellent communication and interpersonal skills for effective customer interaction.

Problem-Solving:

Strong problem-solving abilities to diagnose and resolve technical issues efficiently.

Physical Stamina:

Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.

Team Player:

Collaborative mindset to work effectively with other technicians and support teams.

Flexibility:

Willingness to work flexible hours and respond to emergency repair situations.

Driving License:

Valid driver's license with a clean driving record. Must be willing to travel as needed to meet customer needs.

AFTCOM Fingerprinting:

May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.

Education and Experience:

1-3 years of experience in telecommunications or technology related field. Technical certification or associate degree preferred. Experience in customer service support role

Working Conditions:

Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.

Pay Range:

$20.00 - $24.00 per hour depending on experience.