Responsibilities:

Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to support continuous operation.\nPerform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.\nTest equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.\nInstall and maintain communication infrastructure, including data lines and fiber-optic connections.\nTransport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.\nSupport technical projects, installations, expansions, and other field activities as assigned.\nAccurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.\nCommunicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.\nProvide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.\nFollow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.\nMaintain a professional and positive image of IGT when interacting with coworkers and customers.\nQualifications\nEducation Required High School Diploma or equivalent required.\nTechnical and customer service experience is preferred. Experience Required Entry level Skills Required Must be computer literate\nAbility, flexibility, and willingness to work varied shifts, overtime\nAbility to follow policies, procedures, and safety guidelines\nStrong interpersonal communication skills and customer service ability\nMust possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.\n

Physical Requirements:

Must be able to climb a ladder, lift 50 pounds and be able to walk a full 8.5-hour shift. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.\nAn offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc\nKeys to Success\n

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership\n#

LI-MC1 IGT

is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. IGT is the global leader in gaming. 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