A Broadband Technician works both inside and outside of a residential or business customer's building to install, change, repair and disconnect broadband services including data, digital TV and voice services. Troubleshoots at time of installation and returns at scheduled time if technical issues arise. Educates customers about ordered services.
Job Description Description This position is responsible for providing comprehensive telecommunications, Audio/Video (A/V), cellular systems, and networking support for in-house County assets. The role involves installation, maintenance, troubleshooting, and facility planning, ensuring a high degree of responsive service to County facilities and personnel.
SALARY RANGE
$50,440 - $66,060 (Estimated Annual Salary)
OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY
Duties and Responsibilities Key Responsibilities:
System Maintenance & Support:
Provide responsive service to County facilities and personnel, assisting with in-house and Cloud-based system maintenance. Perform preventative maintenance on telecommunications assets to ensure consistent system functionality with available technology and user requirements.
Audio/Video Systems:
Install, upgrade, and maintain A/V systems.
Telecommunications & Cellular Devices:
Install and maintain all desk phones, including associated applications. Provide comprehensive support for all County cellular devices, such as smartphones and cellular routers (e.g., Cradlepoints).
End-User Support & Training:
Deliver end-user training and ongoing support for all telecommunication solutions and devices.
Work Order Management:
Prioritize workload and efficiently manage system work orders.
On-Call Rotation:
Participate in a 24/7 call rotation to service client needs after hours or on weekends.
Minimum Qualifications Education:
High school diploma (or GED) supplemented with four (4) or more years of demonstrable experience in VoIP telecommunications, Audio/Video, and Computer networking. An Associate's Degree is preferred.
License:
Must have a valid driver's license with the ability to obtain a South Carolina license upon acceptance of the position.
Knowledge, Skills and Abilities Required Experience & Skills:
Technical Expertise:
Proficiency with Enterprise phone systems , including Cloud-based PBX solutions like GoTo Connect and Mitel/ShoreTel VoIP. Comprehensive knowledge of cellular phones and devices , including smartphones and cellular routers (e.g., Cradlepoints). Understanding of cellular frequency and carrier bands . Enterprise networking experience is desired. Working experience and knowledge of AT&T, Segra, and other ISP/local carriers . Computer literacy in telecommunications and network assets is essential. Comprehensive knowledge of cabling infrastructure , including terminating, testing, and troubleshooting CAT5E/6 and/or Fiber. Experience with Audio/Video equipment like Qsys, Crestron, Barco, and other A/V controls. Familiarity with National Electric Codes and telecommunications standards.
Documentation & Planning:
Must be capable of reading and comprehending facility drawings/prints, diagrams, and communication schematics. Ability to apply appropriate communications software and equipment to achieve user satisfaction.
Physical Requirements:
Must have the physical ability to pull cabling and access confined spaces (within applicable OSHA safety standards). Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to: Health, Dental, Vision and Life Insurance Optional Life and Disability Insurance Optional Medical and Dependent Care Spending Accounts Annual and Sick Leave Fourteen (14) recognized Holidays South Carolina Retirement System (SCRS) State Retirement Plan Police Officers Retirement System (PORS - as applicable) Optional Deferred Compensation Program Longevity and Merit Pay Increases Leadership, Professional and Skill Development Training Employee Assistance Program Employee Well-being Program For more information, visit our benefits page .
