Job Summary:

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.\nThis position can be located in, or within 30 miles of, Sturgis or Spearfish, SD.\n

Responsibilities:

Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.\nPerform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.\nTroubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.\nAct as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.\nPromote Midco's services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.\nOffer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement\nEnsure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.\nLog all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.\nMentor and train other team members as required, and cross-train on additional services to meet customer demand.\nMaintain a clean environment by clearing all debris and materials upon completion of service request.\nPerform on-call duties as required.\nDemonstrate knowledge of Midco's safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.\nOperate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.\nModel Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.\nEnsure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.\nMaintain reliable and predictable attendance as required by the position.\nPerform other duties as assigned.

Required Qualifications:

High School diploma or equivalent (GED).\nMust possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.\nComplete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Preferred Qualifications:

Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.

Work Environment:

In-person visits to a customer's home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.\nThe noise level in the work environment is moderate to loud.\nFrequent exposure to outside weather conditions.\nOccasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.\nMay be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.\nMust be prepared to travel on short notice and work extended, flexible hours.

Physical Demands:

Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.\nRequired to reach with hands and arms, stoop, kneel, or crouch.\nMust lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.\nMust be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.\nMust be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.\nBucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.

Mental Demands:

Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.\nProficient in understanding problems and collaborating with others to find alternative solutions.\nAbility to adapt to changing circumstances and remain flexible in a dynamic work environment.\nKeen attention to detail to ensure accuracy and quality in all aspects of operations.\n$21.00 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.\nField Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. 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