Global NOSC Technician

Job Requirements Stafford, VA Secret Polygraph not specified Early Career (2+ yrs experience) $62,500 - $85,000 Job Description Global NOSC Technician Onsite from

Stafford, VA Summary:

The Technician, Global NOC manages, monitors and maintains communications equipment, performance of the communications networks and resolves remote user and hub problems as required as well as manages and executes activations, transitions and restoration of services. Escalate technical issues to Senior Technician, Global NOC when access or communications issues cannot be resolved.

Primary Duties:

The Technician, Global NOC works with customers to troubleshoot and restore remote access problems and maintains a high level of satellite communications for our customers and assists with any transmission inquiries, problems, involving a broad range of satellite communications and network services Helps end users access the satellite Isolates and restores service to customer networks Achieves a high rate of problem resolution/trouble closure on initial call Provides network support and escalates technical issues to Senior Technician, Global NOC when access or communications issues cannot be resolved Provides real-time status on MEO/GEO communications network traffic Gathers load and demand information, allowing SES SD to continuously optimize network performance and ensure quality of service/reliability to customers Provides guidance and direction for Field Service Representatives (FSRs) in troubleshooting complex satellite communication networks Manages and monitors, performance of the communications networks and resolves remote user and hub problems as required, as well as manages and executes activations, transitions and restoration of services Performs system troubleshooting, log retrieval via remote connections Performs all tasks and duties required to successfully capture and facilitate the reporting processes for internal and external interfaces per defined standards Keeps customers informed regarding communication restoration by providing regular updates until problems are resolved and service is restored Meets and/or exceeds the requirements specified in Service Level Agreements Monitors customers transmitted satellite carriers ensuring they are within parameters As required, schedules vendor access to remote locations for repair and maintenance Maintains records of maintenance and repairs of customer networks Other duties as assigned

Qualifications:

A minimum of 3-5 years' technical experience working in Networking, IT, or satellite telecommunications fields Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems or fiber optic systems Ability to troubleshoot satellite/data problems remotely, over the phone, or via e-mail Ability to work well in a (24/7/365) shift environment Ability to prioritize, isolate problems/return communications to operational status Requires carrying a cell phone 24/7 and responding to business requirements Military experience as a satellite operator is a plus Satellite Earth station and Teleport experience is a plus Excellent customer service and interpersonal skills Able to work independently and must possess excellent multi-tasking skills Familiar with the Return Materials Authorization process Ability to sit for long periods of time in front of a computer Excellent communication skills (both oral and written) Demonstrated working knowledge of MS office and Visio Occasional travel may be required Candidate must have or have the ability to obtain and hold a DOD Secret clearance required SES Space & Defense is an Equal Opportunity and Affirmative Action Employer. SES Space & Defense is committed to workplace diversity, equity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by local, state, or federal law.

group id:

10188711 N Name Hidden Principal Talent Acquisition Partner Apply now