Field Technician (Fiber Installer)

About Us Edge Broadband (Edge) is a growing fiber and wireless Internet provider serving communities across Southern Wisconsin and Northern Illinois. We own and operate multiple regional networks and brands, including Edge Broadband, and we're expanding: building new fiber infrastructure and bringing best-in-class, high-speed Internet to our residential and business customers. We are a local team with decades of experience in the industry. We started with a simple idea: that smaller communities deserve the same quality Internet as big cities. We're hands-on, we take pride in doing the work right, and we're looking for people who want to build something real and local and grow with us for the long term. About the Role We are looking to add a Field Technician (Installer) to our growing field operations team. This role is focused on delivering great installation experiences to our residential and business fiber customers. From the moment you pull up to the house to the moment service is activated, you represent Edge. Our installs consistently earn 5-star reviews, and that is not by accident. Our installers take the time to do the job right, keep things clean, explain the setup to the customer, and leave the home better than they found it. If that sounds like your style, we want to hear from you. You'll work closely with the Director of Field Operations, dispatch, and our NOC team to complete installs, verify service activation, and resolve issues on the first visit whenever possible. What You'll Do Perform fiber-to-the-home (FTTH) installations for residential and business customers, including ONT placement, drop routing, and interior cabling Conduct fiber tests (light-level checks, continuity) to confirm successful activation Configure customer equipment (ONT, router, Wi-Fi) and verify service performance before leaving the site Walk customers through their setup, answer questions, and ensure they're happy before you leave Keep the jobsite clean and professional, and treat every customer's home with care Document installs thoroughly in our internal systems, including photos, notes, and equipment used Troubleshoot basic service issues and escalate complex problems to senior techs or the NOC Occasionally assist with fixed wireless installs, service calls, or other field work as needed Operate and maintain company vehicles, tools, PPE, and test equipment in safe working condition Participate in an on-call rotation for after-hours outages or emergency repairs Comply with OSHA safety standards, Company safety policies, and all applicable laws

Who You Are Customer-focused:

you understand that the installer is the face of the company, and you take that seriously Hands-on and handy: comfortable with tools, cables, drills, and working in attics, basements, and crawlspaces

Detail-oriented:

you care about the finished product looking clean, not just working Reliable and accountable: you show up on time, communicate clearly, and follow through Comfortable working independently, managing your own schedule and tickets throughout the day

What You'll Bring Required:

Valid driver's license and clean driving record High school diploma or equivalent Ability to lift up to 50 lbs, work on ladders, and work in confined spaces (attics, crawlspaces, basements) Ability to work outdoors year-round in varied weather Strong customer service skills and professional communication Authorization to work in the

United States Preferred:

Prior experience performing fiber or cable installs (FTTH, coax, fixed wireless, or similar) Familiarity with ONTs, routers, Wi-Fi configuration, and basic home networking Experience with fiber testing equipment (OTDR, power meters, light sources) Familiarity with Telecom billing systems and GIS software Low-voltage, electrical, or telecom background OSHA 10 or OSHA 30 certification Benefits Hourly Pay Starting at $25.00/ hour depending on experience Sign on Bonus available, payout terms apply Medical, dental, and vision insurance Company-paid life and disability coverage 401(k) with employer match Paid time off and paid holidays Company vehicle, equipment, and PPE provided Why Join Us Pride in the work: our installs consistently earn 5-star reviews, and we invest in doing it right

Growth:

Edge is scaling fast, with real paths into senior tech, lead, and specialty roles

Training:

we'll invest in your development, from fiber fundamentals to advanced troubleshooting

Stability:

American Heartland Fiber Networks is a company where strong performers are rewarded with increasing compensation and improving benefits over time

Team:

small, skilled, field-first. You'll work with people who take pride in their craft Equal Opportunity Statement American Heartland Fiber Networks is an equal opportunity employer and is committed to building a diverse and inclusive workplace.

Pay:

From $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Parental leave Referral program Vision insurance

Experience:

Familiarity with Telecom billing systems and GIS software: 1 year (Preferred) Fiber testing equipment (OTDR, power meters, light sources): 1 year (Preferred)

License/Certification:

Driver's License with a clean driving record (Required) OSHA 30 (Preferred) OSHA 10 (Preferred)

Location:

Elkhorn, WI 53121 (Required)

Work Location:

In person