Expert Job Title:

...........................

Service Technician-Flat Rate Department:

......................

Service Supervisor:

........................Service Manager Pay Class /

FLSA Status:

..Flat Rate/Exempt Summary Description Performs quality repairs, customizes, maintains, and overhauls both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality. Continually improves skill level through training, minimizes repeat repairs, maintains productivity as close to 100% as possible and maintains clean facilities.

Key Results Areas:

Service Department Operations

Customer Service Major Duties and Responsibilities:

Service Department Operations

Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
Practice good safety procedures
Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this \"efficiency\" skill.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Accept work assignments from Service Writer / Manager.
Request parts for the job as early as possible when needs become known.
Perform service, repair, and customization work in accordance to factory or Arizona Harley-Davidson specifications.
Follow designated test route.
Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
After job is finished ensure proper completion and filing of paperwork.
Keep work area as clean as possible and assist others with maintaining shop cleanliness.
Maintain technical (Professional Harley-Davidson and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
Financially responsible for damage to internal/external motorcycles with managers discretion. Customer Service
Minimize comebacks and deal with them promptly and satisfactorily when they do occur.
Report damages immediately to service manager or writer
Keep customer vehicle as clean as possible. Other Duties, As Assigned.
Comebacks will be completed on the technicians' personal time at the use of management's discretion.

Certificate, Licenses, Registrations:

Completion of a factory authorized formal training program or equivalent work experience.
Current Motorcycle license.
Completed PHD's (Professional Harley-Davidson Training). Other Qualifications
Able to read schematics, diagrams and manuals.
Able to use and read measurement tools, such as digital technition (computer)
Able to use various hand tools.

Job Requirements:

Service Technicians need both basic and special tools to properly diagnose and service our products.

All Service Technicians are required to own a set of tools.

Physical Demands:

The noise level in the work environment is usually loud.
Requires the use of both hands and legs.
Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.
Frequently requires the ability to balance, push and ride an 800+ lb.

motorcycle.

Working Conditions:

Frequently works near moving mechanical parts.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles.

Pay:

$25.00 - $30.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Work Location:

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