Manager, Nursing & Medical Operations

Leads nursing and medical operations in crisis stabilization and emergency psychiatric settings, ensuring delivery of safe, high-quality, trauma-informed care. Oversees nursing personnel, medication administration, infection control, and emergency protocols.

Essential Functions:

Supervise and evaluate RNs, LPNs, and APRNs providing crisis stabilization and medical support staff. Ensure compliance with the Florida Nurse Practice Act (Chapter 464), AHCA regulations, and facility licensure requirements. Ensure all clinical documentation is completed accurately and on time, meets DCF, AHCA, and accrediting body standards, and adheres to required billing and coding practices. Partner with revenue cycle and finance teams to ensure proper use of

CPT/HCPCS

codes, service modifiers, and payer policies; participate in budget discussions. Oversee medication administration, medical screening, and emergent response protocols. Manage infection prevention, restraint/seclusion documentation, competency evaluations, and continuing education. Participate in quality monitoring, incident review, and corrective action plans. Collaborate with psychiatry and clinical leadership on service delivery and staffing needs. Collaborate with internal and external partners (law enforcement, hospitals, community agencies) to strengthen crisis response networks. Develop subject-matter expertise in the center's EMR system and oversee its effective use within the nursing and medical services team. Serve as a knowledgeable resource able to cross-cover responsibilities of other department managers during absences or peak operational periods. May include evening, weekend, or on-call rotation coverage due to the nature of crisis work.

Education:

Bachelor of Science in Nursing Required, or MSN Preferred, or Successful completion of an accredited Advanced Practice Registered Nurse (APRN) training according to the Florida Board of Medicine or successful completion of an accredited Physician Assistant studies program (PA-C). Must comply with Chapters 464 and 395, Joint Commission standards, and Florida CE requirements.

Experience:

Minimum 3-5 years in behavioral health leadership Minimum 5 years of nursing/PA experience, with 3 years in psychiatric or crisis settings. Demonstrated leadership and healthcare supervisory experience. Experience in crisis stabilization, emergency department, or mobile crisis operations preferred. Training in trauma-informed leadership, recovery-oriented systems of care, and/or crisis system transformation preferred. Working knowledge of the history and function of alternatives to traditional emergency psychiatric care preferred.

Certification:

State of Florida, Department of Health R egistered Nurse required, or APRN Licensure /PA Licensure in state of Florida. Basic Life Support (BLS) certification required. Certification in psychiatric-mental health nursing preferred.

Licensure:

State of Florida, Department of Health Registered Nurse required or APRN Licensure /PA Licensure in state of Florida.

Registrations:

N/A Training:

N/A