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Front Desk Assistant (Bilingual) Shoe Repair, Leather Boutique & Clothing Alterations
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Casmera LLC
Annandale, VA (In Person)
Full-Time
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Job Description
Overview We are a well-established Shoe Repair, Leather Boutique, and Clothing Alterations shop dedicated to providing exceptional craftsmanship and customer service. We are looking for a friendly, organized, and professional Front Desk Assistant to be the first point of contact for our customers and help keep our daily operations running smoothly. The ideal candidate is bilingual (English/Spanish), highly organized, customer-focused, and comfortable managing multiple tasks in a fast-paced retail environment. This role requires excellent communication skills, strong attention to detail, and a polished professional appearance. Responsibilities Welcome customers and provide outstanding customer service. Receive and process incoming repair and alteration orders. Explain services, timelines, and pricing to customers. Process payments and manage daily transactions. Coordinate and maintain the production schedule to ensure timely completion of orders. Communicate with clients via email, text messages, and phone calls regarding order updates and inquiries. Answer and direct incoming phone calls professionally. Assist with order tracking, documentation, and customer records. Maintain an organized and professional front desk area. Support the team with administrative and operational tasks as needed. Qualifications Fluent in English and Spanish (required). Previous customer service, front desk, administrative, or retail experience preferred. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Comfortable using computers, email, and point-of-sale systems. Ability to work independently and as part of a team. Professional appearance and positive attitude. Reliable, punctual, and detail-oriented.