Jewelry Repairs Coordinator Bella Cosa Jewelers - 3.0 Willowbrook, IL Job Details Full-time $30 - $40 an hour 13 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Retail sales transactions Teamwork Customer service Store closing procedures Store opening procedures Attention to detail POS systems Time management Full Job Description We are seeking an experienced and detail-oriented Jewelry Repairs Coordinator to work onsite with our Willowbrook repair operations team and ensure exceptional customer satisfaction. This role combines a passion for fine jewelry and excellent client service. This highly interactive position will accept and price jewelry and watch repairs while working closely with our sales team to ensure we deliver the highest level of client service excellence.

Key Responsibilities:

Receive and assess jewelry pieces requiring repair or maintenance Create detailed repair tickets and maintain accurate documentation Communicate with customers regarding repair status, timelines, and costs Coordinate with Repairs Manager to prioritize repairs Change watch batteries and size watch bands Track repair progress and ensure timely completion Perform quality control inspections on completed repairs Assist with managing inventory of repair materials and supplies Work closely with the Repairs Manager and Sales team on all repairs

Required Qualifications:

MUST have 2+ years of experience in jewelry retail repair operations Strong understanding of jewelry materials, gemstones, and repair processes The ability to manage workflow and meet repair deadlines in a fast-paced work environment Proficiency in point-of-sale systems General knowledge of watch repair and the ability to change watch batteries and links Participate in store open/close procedures Must be able to work on Saturdays and special events as required

Preferred Qualifications:

GIA certification or related jewelry education Knowledge of precious metals, gemstones and watch brands We offer a comprehensive benefits package including: 2.0% commission on all repairs completed Medical, dental and vision insurance. 401k with company match Life Insurance Short-term disability insurance Paid time off Holiday pay Parental leave Ongoing training and development Generous employee discount This position offers an exciting opportunity for individuals passionate about jewelry craftsmanship. We welcome applicants committed to precision, efficiency, and delivering outstanding service within a fast-paced environment.

Pay:

$30.00 - $40.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Application Question(s): Do you have experience changing watch batteries and watch bands?

Experience:

jewelry repair: 2 years (Preferred)

Work Location:

In person