POS Implementation Technician (English)

Seeking technician for implementation of the Square cloud-based point of sale and management system. This position involves working primarily on site in a wide range of restaurants and retail locations, with occasional remote appointments available. The Implementation Technician is responsible for network and hardware setup, training, and go-live support. The person in this role will be an expert in the features and functionality of Square POS and lead the rollout accordingly.

Roles & Responsibilities:

Network and Hardware Setup Conduct site surveys to assess the readiness of restaurant/retail construction and cabling, and advise restaurant owners accordingly Establish an organized, isolated network for Square hardware and networking equipment Set up and configure Square hardware including Square terminals, printers, cash drawers, kitchen display screens, kiosks, handhelds, and wireless access points Complete and submit installation documentation promptly Training Act as a consultant to restaurant/retail owners and operators to effectively implement Square functionality to meet their unique needs Train restaurant/retail owners, operators, and managers on basic configuration and set up Conduct training on the POS for front of house, back of house, and managers Go Live Support Provide support during initial rollout to answer questions, troubleshoot, and walk restaurant/retail owners and operators through additional Square functionality Additional Responsibilities Maintain communication with onboarding consultants and internal stakeholders Remain up to date on Square related updates and new features The Ideal candidate will possess: Restaurant experience Retail experience Point of sale configuration experience Network certification or relevant experience Strong attention to detail Excellent communication Experience with Square POS in an administrative, management, and/or front end capacity Adaptability and a willingness to learn Bilingual is a plus Willingness to travel outside of local area

Requirements:

Reliable Transportation Laptop and Cell Phone Full Time Availability Occasional Travel Job Types:

Full-time, W2

Employee Pay:

$30/hour (overtime eligible, where applicable) Employer-Sponsored Benefits (60/40): Medical, dental, and vision coverage 401k when eligible

Paid Time Off:

120 hours annually

Schedule:

8 hour shift Day shift Monday to Friday Night shift Weekends as needed

Pay:

From $30.00 per hour Ability to

Commute:

San Francisco, CA 94105 (Required) Willingness to travel: 75% (Preferred)

Work Location:

In person