A Pre-Press Technician operates machinery or equipment used in the first stage of a printing process; makes adjustments to layout, color, images, and text before a document is sent to the press.
Print & MFP Technology Specialist - Kyocera/ Epson Limetree Labs Boise, ID Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Field service equipment repair Customer communication Serving clients Electro-mechanical components Copy machines Server troubleshooting In-person customer service Machine troubleshooting Windows Printer (troubleshooting support) Network setup Driver's License On-site repair services (office equipment) Computer hardware Troubleshooting electrical systems Networking equipment (troubleshooting support) Electrical diagnostics Electrical maintenance Mechanical troubleshooting CompTIA A+
Full Job Description TITLE:
Print & MFP Technology Specialist -
Kyocera/ Epson TEAM:
Client Services Full-time position located in Boise, ID About Limetree Labs Limetree Labs is a fast-growing Managed IT Services provider helping businesses succeed through technology. We deliver responsive support, secure systems, reliable infrastructure, and exceptional client experiences. Our team values professionalism, accountability, innovation, and doing the right thing for our clients every time. About the Position We are seeking an experienced Printer & MFP Service Technician to join our managed services team. This position is responsible for the installation, configuration, maintenance, troubleshooting, and repair of commercial printers and multifunction copiers for our customers. The ideal candidate combines strong electro-mechanical troubleshooting skills, printer/copier service experience, networking and IT knowledge, and excellent customer service skills. We are particularly interested in candidates with Kyocera certification and experience. Experience with Epson printers is highly desirable. Candidates who do not currently hold Epson certification must be willing to complete Epson training and certification. Key Responsibilities Printer & Copier Service Install, configure, maintain, and repair commercial printers and multifunction devices. Diagnose and resolve mechanical, electrical, imaging, paper-feed, and software-related issues. Service and troubleshoot Kyocera and Epson equipment. Perform preventive maintenance, cleaning, adjustments, and replacement parts. Troubleshoot fusers, drums, transfer assemblies, rollers, motors, clutches, sensors, paper-feed systems, duplex systems, and other printer components. Install firmware and perform machine configuration. Read and interpret service manuals, error codes, schematics, and technical documentation. Use appropriate diagnostic equipment, including multimeters and other electrical/mechanical testing tools. Maintain accurate service records and document work performed. Manage parts inventory and ensure necessary service parts and supplies are available. Networking & IT Support Because we are an MSP, our printer technicians must be comfortable working in an IT environment.
Responsibilities include:
Configure printers and MFPs for TCP/IP network connectivity. Configure static IP addresses, DHCP, DNS, and Ethernet connectivity. Troubleshoot network printing issues. Configure print servers and Windows printing environments. Configure scan-to-email, SMTP, SMB, and FTP scanning. Configure address books, authentication, and other MFP network services. Troubleshoot whether an issue is caused by the printer, workstation, network, server, or cloud/service configuration. Work with customers and internal IT staff to resolve network and printing problems. Assist with printer deployments and technology upgrades. Limepress Support Provide technical support for the Limepress portion of Limetree Labs. Install, configure, maintain, and troubleshoot printers and related print equipment. Assist with printer deployments, workflow configuration, and ongoing service needs. Help develop reliable and repeatable processes for supporting Limepress customers and equipment. Work with internal teams to identify and resolve print-related technical issues. Customer Service & Field Support Travel to customer locations to perform installations, repairs, maintenance, and troubleshooting. Communicate professionally with customers and explain technical issues in understandable language. Ask appropriate questions to accurately diagnose problems. Provide clear explanations of repairs and recommended solutions. Maintain a clean and professional work area. Document service calls accurately and completely. Manage assigned service calls and prioritize work effectively. Know when an issue requires escalation to another technician, vendor, or IT resource. Represent the company professionally at customer locations. Required Qualifications Experience servicing commercial printers, copiers, or multifunction printers. Strong mechanical and electrical troubleshootingabilities. Ability to diagnose problems systematically rather than simply replacing parts. Working knowledge of networked printing environments. Basic-to-intermediate understanding of TCP/IP, DHCP, DNS, Ethernet, and Windows environments. Ability to work independently in the field. Strong communication and customer service skills. Valid driver's license and reliable transportation. Ability to lift and move printer/copier equipment and service components as required. Preferred Qualifications Kyocera service certification and/or significant Kyocera experience. Epson service experience or certification. Willingness to obtain Epson certification if not already certified. 2-5+ years of commercial copier/MFP field-service experience. Experience with multiple manufacturers, including Canon, Ricoh, Konica Minolta, Xerox, Sharp, Kyocera, Toshiba, or Epson. CompTIA A+, Network+, or comparable IT/networking experience. Electronics or electrical training. Manufacturer-specific service training. Experience working for a copier/printer dealership or managed print services provider. Experience managing a service territory, route, parts inventory, or field-service schedule. Why Join Limetree Labs Growth-focused company with advancement opportunities Positive and professional team culture Exposure to a wide variety of technologies Meaningful work helping local businesses thrive Competitive pay, top pay in the industry, benefits, and PTO As an MSP, we offer an opportunity to work at the intersection of printing, hardware, networking, and IT services, rather than focusing exclusively on traditional copier repair. Limetree Labs is an equal opportunity employer that values team members who bring integrity, a strong work ethic, and a desire to grow. All aspects of employment, including hiring, promotion, discipline, and termination, are based on merit, competence, performance, and business needs. We celebrate diversity and are committed to fostering an inclusive environment for all candidates and employees. We believe that diversity and inclusion are critical to our success, and we actively seek to recruit, develop, and retain talented individuals from a wide range of backgrounds.
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you currently hold a Kyocera or Epson factory certification as a service technician? If not, would you be willing to complete the required certification and training? Have you ever worked for an MSP or in an environment where you were responsible for supporting printers as part of a customer's overall IT environment? If so, what did that involve? A printer is connected to a customer's network but users are unable to print. How would you troubleshoot the issue? Walk me through the steps you would take to determine whether the problem is the printer, network, print server, or user's computer. How comfortable are you working with IP addresses, DHCP, and static IP assignments? For example, if we install a new network printer, how would you determine what IP address it should use and make sure it doesn't conflict with another device? When installing or troubleshooting a printer on an MSP-managed network, you may need to work with firewalls, VLANs, DNS, DHCP, print servers, or security policies. How comfortable are you troubleshooting those types of issues, and when would you know it's time to escalate the issue to the MSP's network or systems team? Tell me about a time you had to troubleshoot a printer problem that turned out not to be a printer problem. How did you identify the actual cause and resolve it?
