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Job Description
Front Office Print Specialist Pay:
$18.00•$20.00 per hour About Us Welcome to Modfirst, a fast-growing print shop specializing in custom apparel, DTF transfers, embroidery, sublimation, banners, yard signs, backdrops, cutouts, promotional products, and more. We're a small business with a strong reputation for quality, speed, and customer service. Every day brings something different, and we're looking for someone who enjoys a fast-paced environment, loves helping customers, and wants to grow with a creative team. The Role We are looking for a highly organized and customer-focused Front Office Print Specialist to help manage daily office operations and support our production team. This position is ideal for someone who enjoys working directly with customers, handling multiple projects, assisting with artwork preparation, and helping keep print orders moving smoothly from quote to completion. You will be the first point of contact for customers, assist with design and file preparation, answer phones and emails, help manage bulk orders, and support various print production tasks throughout the day. ResponsibilitiesCustomer Service & Front Office Answer incoming phone calls professionally and assist customers with questions and orders. Respond to customer emails promptly and professionally. Welcome walk-in customers and provide exceptional service. Create quotes and explain print options, turnaround times, and pricing. Process payments and enter orders accurately. Maintain a clean, organized, and professional front office. Design & Artwork Assistance Assist customers with artwork setup and file preparation. Perform basic to intermediate design edits. Resize artwork, remove backgrounds, adjust colors, and prepare print-ready files. Review customer artwork for print quality and accuracy. Assist with gang sheet layouts and print production preparation. Work daily in Adobe Photoshop and Adobe Illustrator. Use Canva when needed for simple customer projects. Bulk Order & Production Support Assist with managing large customer orders and production schedules. Coordinate with production staff to ensure jobs stay on track. Package completed orders for pickup or shipping. Help with heat pressing, finishing, and quality control when needed. Support DTF, sublimation, embroidery, signage, and apparel production workflows. Inventory & Operations Monitor inventory levels and notify management when supplies need to be reordered. Organize incoming shipments and production materials. Help maintain accurate inventory records. Keep work areas organized and production-ready. Team Support Work closely with management and production staff to prioritize daily tasks. Adapt quickly to changing priorities and rush orders. Jump in wherever needed to help the team succeed. Required QualificationsMust Have Strong customer service and communication skills. Experience answering phones and handling customer emails. Working knowledge of Adobe Photoshop . Working knowledge of Adobe Illustrator . Ability to perform artwork edits and prepare print-ready files. Strong attention to detail. Excellent organizational and multitasking skills. Comfortable working in a fast-paced environment. Ability to lift up to 50 lbs. Reliable, punctual, and team-oriented. Preferred Qualifications Previous print shop experience. Experience with DTF printing, embroidery, sublimation, or sign production. Experience with Canva. Knowledge of Shopify, Printavo, or other print management systems. Bilingual (English/Spanish). Why Join Modfirst? Fast-growing company with opportunities for advancement. Hands-on experience across multiple areas of the printing industry. Creative and collaborative work environment. Employee discounts on products and services. Flexible scheduling opportunities. Referral program. Your ideas and contributions genuinely matter. Schedule Monday•
Friday:
9:00 AM•5:00
PM Every Other Saturday:
9:00 AM•5:00 PM Job Types Full-time, Part-time Benefits Employee Discount Flexible Schedule Referral Program Work Location In Person Important Note This is not a desk-only position. Applicants should be comfortable interacting with customers, answering phones and emails, assisting with design and artwork preparation, managing bulk orders, helping with production tasks, and supporting the overall operation of a busy print shop.
Job Types:
Full-time, Part-time Pay:
$18.00•$20.00 per hour
Benefits:
Employee discount Flexible schedule Referral program People with a criminal record are encouraged to apply Ability to
