Office Solutions Specialist Centrum HR Dallas, TX Job Details Full-time $37,440 a year 19 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Computer operation Customer communication Teamwork Word processing Spreadsheets Copy machines English Printer (troubleshooting support) Problem-solving Desktop applications Organizational skills Productivity software Technical Proficiency Time management Client interaction via phone calls Full Job Description Job Summary We are seeking a dynamic and technically skilled Office Solutions Specialist to join our team! This position is responsible for coordinating and ensuring the completion of all work activities as the Office Solutions Specialist and providing day-to-day support for copiers, printers, and fax equipment. The technical aspect of this position requires following pre-established guidelines and using sound judgment. This position offers an exciting opportunity to deliver exceptional customer service while applying technical expertise and hands-on skills to resolve complex issues efficiently. Additionally, the role will involve meeting and maintaining quality performance measurements to ensure consistently high standards. If you thrive in a fast-paced environment and love solving technical challenges, this role is perfect for you! Monitor internal control system and track activity metrics data for service level agreement requirements. Responsible for the overall monitoring, ordering and distributing of supplies to floor for equipment (e.g. paper, toner, staples, etc.) Assess and maintain a high level of customer satisfaction through written and verbal communication and follow through. Assist team with equipment diagnosis and call technicians to resolve maintenance/repair issues. Perform troubleshooting and repairs or replace equipment components as necessary. Demonstrate required competencies associated with assigned equipment. Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. Maintain a productive and professional relationship with internal and external client(s). Promote safety as outlined in the MCP guidelines, as it relates to all business practices.

Performance Measurements:

Reporting Customer Satisfaction Service Level Agreements Required Knowledge:

Working knowledge of copiers, printers, and facsimiles, as well as basic computer skills is required. Proven track record and troubleshooting skills of digital copiers, printers, and facsimiles. Must have a methodical approach to resolving problems. Must have interpersonal skills to handle sensitive situations. Must be able to interact and communicate with individuals at all levels of the organization. Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software. Position continually requires demonstrated poise, tact, and diplomacy. Some analytical ability is required in order to prioritize work.

Skills/Abilities:

A professional appearance and telephone manner is essential Ability to work well with others Effective time management skills Excellent customer service skills Excellent people skills and the ability to multitask in a changing environment Must possess strong proficiency in both spoken and written English Demonstrate competencies to read and comprehend technical information in the form of manuals and relevant publications Possess the ability to understand departmental operations and procedures

Physical Requirements:

Requires lifting or carrying of weight equal to 50 pounds or less. Requires walking and/or standing for extended periods of time. Require manual and detailed work using both hands, and repetitive manual tasks. Join us as an Office Solutions Specialist where your technical expertise will make a real difference! We're committed to supporting your growth through ongoing training opportunities while providing an environment that values innovation and proactive problem-solving. If you're passionate about delivering top-tier technical support in a professional setting, we want to hear from you!

Pay:

$37,440.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person