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PT
PFI Tech
Printer Technician
Career Insights for Pre-Press Technician
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Based on Texas data
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What they do
A Pre-Press Technician operates machinery or equipment used in the first stage of a printing process; makes adjustments to layout, color, images, and text before a document is sent to the press.
$43,945 / year median in Texas
-1% projected decline
Job Description
Role and Responsibilities:
- Full scale troubleshooting and repair (ability to replace all components of the device)
- Flexible to travel as required
- Flexible to work overtime, nights, and weekends as required
- May be asked to back up or perform duties of other job roles as qualified
- Maintains technical knowledge by completing training and reviewing technical publications
- Work all proactive maintenance (DRA) tickets assigned.
- Work all break/fix tickets assigned o Contacting customer within 30 minutes after receiving o Closing within (SLA) specified hours allotted of receiving o Escalating to manager any ticket not closed after 1 hour
- Maintain inventory o Check in incoming orders daily o Check inventory levels correcting any discrepancies o Escalating any consumable outage to manager o Preparing and shipping parts out when requested
- Customer service o Responsible for maintaining good customer communications o Meet all customers' needs and requests, reporting any problems to manager o Maintaining professional communications and appearance
Requirements:
- High School Diploma minimum, technical associates degree preferred
- 1-3 years print break/fix experience in an environment of 300+ devices
- Xerox /Lexmark Certifications Preferred; or equivalent printer experience will be accepted .
- Active A+ Certification
- Excellent communication and customer service skills
- Maintain a professional appearance
- Ability to work independently with minimal supervision
- Ability to walk for long periods of time
- Ability to lift 30 to 50 lbs
- Must be able to pass blindness color test
- Must have reliable personal transportation and valid driver license
- Must be able to pass background check and drug screen