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Live Chat Operator(Entry-Level)
Job
Mike Klauck Construction Company Inc.
Springville, UT (In Person)
$61,360 Salary, Full-Time
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Job Description
Live Chat Operator(Entry-Level) Mike Klauck Construction Company Inc. - 5.0 Springville, UT Job Details $20 - $39 an hour 5 hours ago Qualifications Live chat Computer operation Texting/chatbox tools Computer literacy Writing skills High school diploma or GED Typing Grammar Experience Full Job Description Job Summary The Live Chat Operator provides real-time customer support via website chat, messaging apps, or social media. This entry-level role focuses on answering questions, resolving basic issues, and guiding customers through products or services using written communication. Key Responsibilities Respond to customer inquiries via live chat in a timely and professional manner Provide accurate information about products, services, orders, or accounts Assist with basic troubleshooting and issue resolution Escalate complex issues to senior support or specialized departments Maintain a friendly, helpful, and professional tone in all conversations Document chat interactions and update customer records when needed Follow company scripts, guidelines, and knowledge base articles Meet performance metrics such as response time and customer satisfaction Requirements High school diploma or equivalent (college preferred but not always required) Strong written communication skills (grammar, spelling, clarity) Basic computer skills and ability to type quickly and accurately Ability to multitask and handle multiple chat conversations Customer-focused attitude and patience Willingness to learn company systems and procedures Reliable internet connection (for remote roles) Preferred Skills Previous customer service or call center experience Familiarity with CRM tools or live chat software (Zendesk, Intercom, etc.) Fast typing speed (40-60+ WPM) Problem-solving and conflict resolution skills