Field Service Technician (Print & Finishing Systems)

Overview:

We are seeking a highly skilled Printer/Copier Technician to lead technical service, installations, and precision maintenance for our fleet of Konica Minolta, HP, and Duplo equipment. Serving St. George and surrounding areas, this is primarily a field-based position requiring a blend of mechanical expertise, I.T. networking, and advanced color management.

Responsibilities:

Service Excellence:

Deliver elite technical support by managing a daily travel schedule, investigating complex technical complaints, and resolving equipment breakdowns with precision.

Operational Efficiency:

Minimize equipment downtime through rapid response times and high "first-time fix" rates. Our goal is the total elimination of repeat service calls through thorough repair and testing.

Preventative Maintenance:

Execute rigorous maintenance schedules and product installations to ensure all hardware operates at peak manufacturer specifications.

Color Quality Assurance:

Perform routine color calibrations and profile adjustments to ensure output remains consistent and accurate across diverse media.

Administrative Accuracy:

Maintain timely, professional account updates and service logs to ensure transparent communication with the home office and the client.

Continuous Learning:

Maintain a mastery of evolving print technology by attending all required technical training courses and certifications.

Qualifications:

Technical Education:

Bachelor's degree in Electronics or a related field, supplemented by a robust I.T. and networking background.

Color Management & Quality Control:

Advanced proficiency in color theory and "Match-to-Print" accuracy. Must be experienced in the calibration and profiling of digital presses using industry-standard tools (e.g., X-Rite, EFI Fiery, or spectrophotometers).

Diagnostic Mastery:

Strong analytical and troubleshooting skills with the ability to quickly resolve mechanical and electrical equipment breakdowns.

Network Integration:

Proven ability to configure complex print/scan products within diverse client network environments.

Professionalism:

Excellent verbal and written communication skills; ability to represent the company with a professional, solution-oriented demeanor during all client interactions.

Self-Direction:

Demonstrated ability to function independently in a high-stakes, self-directed environment while contributing to the overall team's success.

Requirements:

Must possess a valid driver's license and a clean driving record.

Benefits:

401(k) with Matching Health, Dental, and Vision Insurance Health Savings Account (HSA) Paid Time Off (PTO)

Employee Discount Programs Hours:

Full-time, M-F. 8:00 am - 5:00 pm

Salary:

Negotiable, based on technical experience and certifications.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance Application Question(s): Do you have a clean driving record? Please provide 2-3 professional references including name, phone number and/or email address. What is your most recent rate of pay?

Experience:

Copier or machine maintenance or repairrepair: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location:

In person