Operations Lead

Operations Lead Ansonia, CT Job Details Full-time 1 day ago Qualifications Succession planning Manufacturing management Operations management Phone communication Data reporting Production inventory management Mid-level Risk mitigation strategy implementation Improving operational efficiency Customer inquiry handling Hiring Schedule management Key Performance Indicators Continuous improvement Team management Supply chain management Escalation handling Production scheduling Staffing management Implementing lean manufacturing processes Supply chain planning

Full Job Description Manager Position:

Yes (Functional leadership of IDL and operators) Report to: Production Manager Job Overview The Operations Lead is responsible for end-to-end production performance within the manufacturing cell. This role owns production execution, customer communication, KPI performance, staffing strategy, and material flow to ensure delivery, quality, and safety objectives are consistently met. This position serves as the primary operational liaison between the site and drives accountability across production, materials, and support functions. Key Responsibilities Production & Schedule Ownership Lead daily production activities to meet schedule, quality, and output requirements. Manage and maintain the production schedule to meet target delivery dates. Escalate to site management issues impacting product quality, delivery, safety, or customer satisfaction. Drive OTIF (On-Time In-Full) performance. Customer Communication Serve as primary point of contact for production status updates to customer. Address customer questions, requests, and delivery concerns in a timely and professional manner. Communicate risks proactively and develop mitigation plans. KPI & Reporting Management Publish weekly production KPIs (Yield per

BOM, EOL

First Pass Yield, Days-on-Hand, OTIF, etc.). Analyze performance trends and drive corrective actions. Present performance updates to site leadership and customer when required. Material & Inventory Control Publish weekly material inventory reports (on-hand inventory, discrepancies, shortages). Manage Kanban / Supermarket processes for WIP assemblies. Coordinate with Supply Chain and Planning to prevent material disruptions. Resource & Workforce Planning Oversee and manage indirect labor (IDL) resources. Maintain and update the operator training matrix. Develop hiring plans to support second-shift staffing requirements. Support cross-training and succession planning within the cell. Continuous Improvement Identify process inefficiencies and implement Lean improvements. Drive accountability for safety, quality, and 5S compliance.

WORK ENVIRONMENT

The work environment is usually in an office within a manufacturing facility with low to moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Ability to work well with others, one on one, remote, via video and phone. Ability to work independently Westfall -Technik is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, religious creed, physical disability, mental disability, age for individuals age 40 and over, medical condition (as defined by state law (for example, cancer or genetic characteristics or

HIV/AIDS

), marital status, military and veteran status, sexual orientation, genetic information, citizenship status or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment